Mental Health Clinician at QueensCare – Los Angeles, California

About QueensCare

As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.

QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.

About the role

QueensCare Health Alliance’s Mental Health Program provides trauma-informed, culturally competent counseling services to the underserved and marginalized communities of Los Angeles County. Mental Health Clinician II will provide mental health services to the Department of Mental Health (DMH) and non-DMH clients using long-term therapy with children, adolescents, Transitional Age Youth (TAY), groups and families. Mental Health Clinician II will demonstrate competency in assessment, diagnostic evaluations and treatment of clients presenting for Mental Health Services. Knowledge of the Los Angeles County Department of Mental Health paperwork preferred but not required. QueensCare Health Alliance is an established nonprofit organization looking for dynamic and committed individuals who are excited to help spread our mission.

What you'll do

Mental Health and Clinical Support

• Maintains a caseload of 20-22 community clients and coordinates care as needed.
• Provides comprehensive services including individual/family therapy, collaterals, rehab sessions, groups and case management services as needed in the home, school, office setting, and/or community.
• Conducts bio-psycho-social assessments, treatment plans and individual therapy for vulnerable population, specifically children and adolescents.
• Supervises unlicensed staff and mental health interns if licensed for over 2 years, ensuring proper guidance and support.
• Completes client documentation in Electronic Health Record (EHR) within required timeframes.
• Maintains weekly/monthly productivity standards as set forth by Mental Health Manager (MHM).
• Documents all therapy sessions, treatment team meetings, collateral and family contacts in a complete, legible and clinically informative manner.
• Maintains accurate information and necessary documents in client’s charts via assessments, reviews and updates.
• Coordinates service delivery with families, primary caregivers, county agencies, significant others, and local schools, and serves as Intensive Care Coordinator (ICC).
• Participates in monthly clinical supervision and further enhances professional development through training and consolation with other paraprofessionals.
• Develops pruriency in billing procedures and utilizing case notes on ATS (EXYM).
• Follows up with supervisors in a timely manner regarding significant issues.
• Always maintain professional boundaries with clients.
• Follows state laws and agency mandates regarding child abuse reporting.
• Participates in the Continuous and Quality Improvement (CQI) of the agency.
• Collaborates with other programs and community organizations to provide links to services and enhance service delivery.
• Travels daily or frequently to various partner sites within Los Angeles County to support program needs and coordination.
• Performs other duties as assigned to contribute to overall team functionality and organizational success.

Policies and Performance:

• Supports and implements the organization’s vision, mission, and values.
• Complies with and promotes adherence to organizational policies and procedures.
• Determines priorities and methods to complete daily tasks effectively, ensuring all responsibilities are met promptly.
• Performs all job functions professionally and courteously, including timely response to general phone calls and providing excellent customer service to both internal and external clients.
• Fosters and promotes a culture of service excellence and accountability.
• Manages highly sensitive information professionally and ethically. Prepares, reproduces, and distributes data for reports and presentations as needed.
• Attends training and educational sessions as required.
• Must be willing and able to work all business hours including evenings and weekends to attend health fairs/events as needed.
• Must be willing and able to work at all locations as needed.

Qualifications

EXPERIENCE

• Master’s degree in, Social Work or Marriage and Family Therapy from an accredited college or university.
• In good standing with California Board of Behavioral Sciences with an active LCSW or LMFT number.

KNOWLEDGE

• Knowledgeable of CalAIM, preferred but not required.
• Knowledge of EXYM EHR, Microsoft Teams, Microsoft Office, and Outlook.
• Promotion of process improvement.

SKILLS

• Works well with children, adolescents, and adults.
• Organizational skills and attention to detail to manage administrative tasks efficiently.
• Strong interpersonal and communication skills; ability to interact compassionately with patients of diverse backgrounds.
• Understands which decisions can be made alone and which decisions need to involve others.
• Demonstrates a self-directed mature, disciplined, and tactful approach to fulfilling job duties.
• Demonstrates ability and flexibility to work in other areas of the organization as needed.
• Demonstrates excellent communication skills, both oral and written, preferably bilingual (Spanish).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or sit. The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus. Ability to provide standard first aid care.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is often low. However, there are many times when there is a high ambient background noise of phones and multiple conversations. Must be able to screen out the background noise to concentrate on the work at hand.