Inside Account Representative at George Patton Assoc Inc – Fall River, Massachusetts

We are looking for a motivated and personable Inside Account Representative to join our growing team. This role is ideal for someone who enjoys connecting with people, building relationships, and helping clients find solutions that meet their needs.

The Inside Account Representative plays an important role in supporting business growth by engaging prospective customers, responding to inquiries, and identifying opportunities to expand client partnerships.

In this role, you will connect with inbound leads and proactively reach out to potential customers to introduce our products and services. You will work closely with internal teams to understand offerings, align solutions with customer needs, and support overall revenue growth initiatives.

This position is well suited for someone who is comfortable communicating by phone and email, enjoys learning about products, and takes pride in providing a strong customer experience.

• Follow up on inbound inquiries and quote requests

• Conduct outbound outreach to introduce products and services

• Research accounts and identify appropriate contacts

• Learn and understand customer needs and recommend appropriate solutions

• Build and maintain professional relationships with prospective and existing clients

• Maintain accurate records within CRM and internal systems

• Collaborate with marketing and other internal departments to support growth initiatives

• Develop strong product knowledge

• Support team objectives and other duties as assigned

• 2+ years of experience in inside sales, account support, or business development

• Strong communication skills, both verbal and written

• Comfortable engaging with customers via phone and email

• Strong organizational and time management skills

• Ability to interpret customer information and develop thoughtful outreach plans

• Proficiency with MS Office (including Excel) and web-based tools

• Experience with ERP systems, CRM platforms, or contact center technologies preferred

• High School Diploma or equivalent required

• Positive, self-motivated professional

• Strong relationship builder

• Organized and detail-oriented

• Team-oriented mindset with a collaborative approach

If you enjoy working in a fast-paced environment where relationship-building and communication are key, we encourage you to apply.