What is the role of a Front Desk Host at Puttery?

The Front Desk Host position at Puttery is a Full-time or part-time position opportunity in the relevant field.

Where is this Front Desk Host job located?

Pittsburgh, Pennsylvania, 15222, United States

What type of employment is offered for this Front Desk Host role?

Full-time or part-time position

What industry does this Front Desk Host position belong to?

This role spans multiple industries.

How can I apply for the Front Desk Host position at Puttery?

You can apply directly through the application link provided.

Front Desk Host at Puttery

Front Desk Host

About Puttery

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social.

We're redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

Job Purpose

The Front Desk Host is the first point of contact for guests, setting the tone for a welcoming and engaging experience. This role provides detailed information about the venue, including dining, gaming, and event offerings, while ensuring each guest feels seen, informed, and valued. The Concierge also manages reservations, maintains organization within the system, and communicates details clearly to both guests and venue staff.

Beyond the front desk, the Concierge plays a vital role in maintaining the flow of the guest experience—anticipating needs, resolving concerns, and collaborating with all departments to uphold Puttery's standard of hospitality.

Responsibilities

Greet and assist guests warmly, offering personalized recommendations and information about the venue
Create a seamless arrival and departure experience for all guests
Act as a brand ambassador by promoting food, beverage, and entertainment options
Manage reservations, waitlists, and guest inquiries through the reservation system and phone line
Maintain awareness of guest activity throughout the venue and proactively offer assistance
Communicate clearly and courteously with guests and team members
Support other team members and perform additional duties as requested by management

Qualifications

Friendly, professional, and engaging personality with a passion for guest service
Ability to thrive in a fast-paced, high-energy environment
Strong organizational, teamwork, and multitasking skills
Minimum one year of experience in a concierge, guest service, or hospitality role
Experience with computerized booking and point-of-sale systems
Bilingual abilities a plus
Excellent verbal and written communication skills
Education and Experience
High school diploma or equivalent required
Familiarity with reservation or event management software preferred
Demonstrated ability to communicate effectively and collaborate across all levels of staff

Working Conditions

Fast-paced, guest-facing environment with constant interaction and communication
Requires standing and walking for extended periods, including navigating stairs
Involves both indoor and outdoor work, with exposure to varying temperatures and noise levels
Must be able to lift and move up to 25 pounds without assistance
Evening, weekend, and holiday shifts required to support business operations

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.

Front Desk Host at Puttery – Pittsburgh, Pennsylvania

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