Patient Registration Technician - Lead at Childrens Hospital of The King's Daughters – Norfolk, Virginia

The Lead Patient Registration Technician is responsible for the day to day operations and staffing for the front office and functions. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to the Manager/Supervisor.

Greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices.

Renders exceptional customer service to parents, patients, visitors and co-workers.

Serves as coordinator, expert and patient liaison for healthcare services.

Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.

Performs charge entry and charge batching processes.

Provides clerical and secretarial support.

Performs other duties as assigned.

None required.

High school diploma or equivalent.

3-5 years related work experience required.

Ability to relate well with the public.

Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

Ability to sort and file materials correctly by alphabetical or numeric systems.

Knowledge of computer data entry processes required.

General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology required.

Normal office environment with little exposure to excessive noise, dust, temperature and the like.