Director of Remote Vision Monitoring (RVM) in Remote, Illinois at Lumata Health Inc

Position: Director of Remote Vision Monitoring (RVM)

Job Type: Exempt- Full-time

Schedule: Monday to Friday

Pay Range: $110,000 - $135,000

Reports to: President

This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.

Summary

This role owns the strategic direction and performance of the RVM program. The Director of RVM sets 3, 6, and 12-month plans, drives the program toward scale (including a standalone RVM rollout), and translates strategy into clear priorities for Team Leads who handle day-to-day operations. They work closely with the President and executive team, and coordinate product and data needs across the program.

This is a builder's role — best suited for someone who thinks several months ahead, anticipates needs before they arise, and can bring the right people, partnerships, and plans together to support rapid growth.

Essential Functions

• Set and own the 3, 6, and 12 month goals for the RVM program, in collaboration with the President and executive leadership
• Translate strategy into monthly goals and priorities for Team Leads to execute against
• Plan and lead the next operational phases of scale, including RVM standalone rollout and the digital-first enrollment model
• Coordinate with Customer Success and Growth on RPM implementation processes for new practices and clients
• Anticipate scaling needs (people, vendors, tools, workflows) and bring resourcing plans forward in time to meet them
• Own product and data needs for RVM as the program scales; partner with Product, Engineering, and Data on roadmap, prioritization, and delivery
• Leads and develops RVM Team Leads through hiring, coaching, and performance management. Owns the staffing plan and caseload allocation to support program growth, targeting 7-8 FTE by EOY 2026. Builds a high-performance team culture with consistent 1:1s, reviews, and development plans, and manages vendor relationships to supplement internal capacity.
• Approve and govern SOPs, training materials, and operational policies authored by Team Leads; ensure they stay current as tech and workflows evolve
• Set encounter goals and targets in collaboration with executive leadership; monitor reimbursement trends and surface issues early
• Drive efficiency improvements to meet internal caseload goals
• Hold accountability for program-level outcomes (revenue, adherence, churn, quality), working through Team Leads on day-to-day delivery
• Partner with the Director of Quality, Training & Compliance to develop audit rubrics and a training curriculum specific to RVM
• Own program-level quality outcomes; review audit results with Team Leads and drive corrective action
• Serves as the main point of contact for Growth on onboarding, client expansion, and physician engagement. Partners with Data on reporting and KPIs, coordinates with ICT/Welcome and Customer Success on patient billing and experience, and works with Billing to ensure claims are accurate and reimbursed correctly.
• Perform additional responsibilities as required to support Lumata Health’s goals and objectives

Education and Experience

Required

• Bachelor's degree in business or a related field, or equivalent experience.
• 5+ years of progressive operations or program leadership experience, with at least 3 years managing through other managers or team leads
• Demonstrated experience setting strategy for a new business unit, including building teams and fully owning quarterly and annual operational plans
• Track record of scaling a program through phases (pilot, growth, full operational scale), including planning resourcing, vendor partnerships, and product/data needs ahead of demand
• Demonstrated ability to coach and develop team members and middle management, including delivering difficult feedback and managing underperformance
• Clear record of meeting or overperforming as it relates to department operating budgets and forecasts

Preferred

• Experience in Remote Patient Monitoring, Chronic Care Management, telehealth, or a similar healthcare program
• Ophthalmology experience
• Experience managing vendor or offshore partner relationships
• Experience partnering with Product, Engineering, and Data teams to shape roadmap priorities

Required Skills

• Quantitative mindset and comfort with data and reporting tools (Salesforce, Excel, dashboards); reads the numbers, asks the right questions, acts on what the data shows
• Strong written and verbal communication; able to translate fluently between frontline teams, executives, and cross-functional partners
• Familiarity with healthcare billing, CPT codes, and claims workflows

Physical requirements

• Must have a home office that is secure and free of distractions that complies with company data security policies, confidentiality standards, and HIPAA requirements
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to see, hear, speak, call and virtually meet
• Must be able to communicate both verbally and in writing

Who we’re looking for:

• Mission driven
• Curious
• Loves learning and developing skills
• Team player (though we understand you need focus time, too)

Why Join Us? At Lumata Health, you’ll be part of a forward-thinking team that is dedicated to reshaping the future of healthcare. We offer comprehensive benefits, and opportunities for professional development. Join us in making a significant impact on patient care and engagement.

Work Environment

In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.

Disclaimer:

This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.