What is the role of a Customer Success Manager at ARC Document Solutions?

The Customer Success Manager position at ARC Document Solutions is a Full-Time opportunity in the Customer Service field.

Where is this Customer Success Manager job located?

Chicago, Illinois, 60601, United States

What is the expected salary for this Customer Success Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Customer Success Manager position at ARC Document Solutions?

You can apply directly through the application link provided.

Customer Success Manager at ARC Document Solutions

Position Title: Customer Success Manager

Description

Customer Success Manager RIOT Creative Imaging (Chicago, IL)

Riot Creative Imaging, a division of ARC Document Solutions, produces and installs highend color graphics for some of the worlds bestknown brands. With 21 locations worldwide, we bring designs to life using a wide spectrum of materials to create highquality imagery that inspires emotion and drives action.

We take pride in meeting tight deadlines, and our team uses exceptional projectmanagement skills to deliver sophisticated, highimpact environments. Riot is driven by a passion for transforming customer visions into reality.

We are looking for our next team member to help us continue to develop, invent, grow, and succeed. Visit us at www.riotcolor.com or view examples of our work on Flickr.

Position Overview

As the Customer Service Manager at Riot Creative Imaging, you will oversee the front end of the operation. You will lead and mentor the Customer Service Team to ensure exceptional customer experience, accurate order processing, and smooth project coordination. This role is central to maintaining operational efficiency and supporting our fastpaced production environment.

Key Responsibilities

Oversee order entry, job tracking, and invoicing with accuracy and timeliness.
Coordinate with internal departments to support project execution and on time delivery.
Serve as the primary point of contact for customer inquiries, issues, and escalations.
Implement and enforce operational policies and procedures to streamline workflows.
Analyze performance metrics and prepare reports to identify improvement opportunities.
Collaborate with the sales team to support customer retention and identify upsell/crosssell opportunities.
Manage multiple client accounts, from small projects to complex initiatives.
Communicate order details clearly to production teams.
Maintain open communication with clients, providing updates and progress reports.
Identify and resolve issues using critical thinking and creative problemsolving.

Qualifications

Preferred:

Bachelors degree in Business Administration, Marketing, or related field.

Required:

Strong organizational skills with the ability to prioritize and manage multiple projects.
Excellent communication and interpersonal skills with a customercentric mindset.
Proficiency in Microsoft Office and experience with CRM software.
Ability to thrive in a dynamic environment with strong attention to detail and urgency.
At least 1 year of experience managing client accounts or similar responsibilities.
Strong written, verbal, and listening skills.
Ability to delegate effectively and manage tasks across multiple active accounts.
High attention to detail and commitment to order accuracy.
Ability to collaborate across strategy, design, content, and production teams.

What We Offer

Strong company support and resources.
Excellent company reputation, consistently earning 5star customer reviews.
Comprehensive benefits including medical, dental, vision, life insurance, and a 401(k) with company match.
A supportive management team committed to your success.
A culture that genuinely cares about its employees.

Accommodation

If you require reasonable accommodation during the application or hiring process due to a disability, please email jobs@e-arc.com with Accommodation Request in the subject line.

Recruitment Agencies

ARC/Riot Creative Imaging does not accept unsolicited agency resumes. Please do not forward resumes to our Careers inbox or ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

Customer Success Manager at ARC Document Solutions – Chicago, Illinois

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