Assistant Store Manager - New Castle at Goodwill Industries Youngstown – New Castle, Pennsylvania

Assistant Store Manager (Full-Time) - Goodwill Store

Location: New Castle, PA
Employment Type: Full-Time
Schedule: Store hours are Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM. Flexible scheduling, including weekends and evenings, is required.

About Us

Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed.

Job Summary

We are seeking a dynamic and reliable Assistant Store Manager to support the daily operations of our New Castle, PA Goodwill store. This full-time role is critical in leading our team, driving sales, and ensuring an exceptional customer experience. The ideal candidate is a motivated leader with strong organizational skills and a commitment to consistent attendance.

Responsibilities

• Assist the Store Manager in overseeing all store operations, including sales, customer service, and inventory management.
• Supervise, train, and motivate staff to achieve performance goals and maintain high service standards.
• Ensure the store is clean, organized, and visually appealing for customers.
• Handle customer inquiries, complaints, and escalations with professionalism.
• Monitor cash handling procedures and ensure transaction accuracy.
• Support scheduling, payroll, and other administrative tasks.
• Collaborate with the Store Manager to implement sales strategies and meet financial targets.
• Ensure compliance with Goodwill policies, safety standards, and operational procedures.

Qualifications

• Proven leadership and supervisory experience in a retail or customer service environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lift up to 25 pounds and stand for extended periods.

• Reliable with a strong commitment to punctuality and consistent attendance.
• No criminal background that would be incompatible with a retail environment (background check required).
• Proficiency in basic math, cash handling, and inventory management.
• Strong organizational skills and attention to detail.
• Previous retail management experience is preferred but not required.

We Welcome

Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role.

Schedule & Availability

• Full-time position, typically40 hours per week, with flexible hours based on store needs.
• Storeoperates7 days a week: Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM.
• Must be available to work weekends, evenings, and occasional holidays as scheduled.

How to Apply

Interested candidates can apply in person at the New Castle store or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application.

Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.