Sales Operations Manager at Folience Inc – Sumner, Iowa

About Life Line

At Life Line, you don’t just build vehicles — you build the units that help save lives.

For decades, Life Line has been a trusted leader in custom ambulance manufacturing, partnering with dealers and first responders across the country. Every unit we produce is crafted with precision, pride, and purpose — because what we build supports paramedics, EMTs, and communities when it matters most.

We’re looking for skilled, driven individuals who value craftsmanship, teamwork, and ownership. Whether you specialize in electrical assembly, custom cabinetry, paint and finish, engineering support, or production leadership, you’ll be part of a team that takes pride in doing it right the first time.

At Life Line, you can expect:

• Meaningful, mission-driven work
• A team-oriented manufacturing culture
• Cross-training and skill development opportunities
• Leadership that values quality and accountability
• Competitive pay aligned to performance and impact

If you want more than just a job — if you want to build something that truly makes a difference — join Life Line and be part of a team that stands behind every truck that leaves our floor.

Life Line Emergency Vehicles – Built with Purpose. Built with Pride.

Sales Operations Manager

Position Summary

The Sales Operations Manager is a people and process leader, responsible for optimizing sales processes, systems, and providing people leadership. The Sales Operations Manager acts as the operational backbone of the sales organization.

Key Responsibilities

• Own and continuously improve sales processes for the dealer network, from order intake through order handoff and post-sale support.
• Serve as the primary operational point of contact for internal customers, ensuring consistent processes, documentation, and communication standards.
• Oversee the Order Processors and the end-to-end order entry process, ensuring accuracy, completeness, and timely release to production.
• Oversee Sales Designers and the sales design process, ensuring vehicle designs align with customer requirements, engineering standards, and manufacturing capabilities.
• Establish, document, and enforce standard operating procedures for order entry, sales design, dealer submissions, and approvals.
• Manage CRM and sales systems, ensuring data accuracy, adoption, and reporting integrity across sales, dealers, and designers.
• Develop and maintain sales dashboards, KPIs, and performance reports.
• Support forecasting and demand planning in coordination with Finance and Operations.
• Act as the liaison between Sales and Operations/Manufacturing to ensure smooth order handoff and issue resolution.
• Support pricing governance, discount approvals, and deal review processes for dealer sales.
• Lead sales operations–related projects, including system implementations, process changes, and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in business, finance, operations, or a related field, or equivalent experience.
• 5+ years of experience in sales operations, revenue operations, or sales analytics.
• Strong experience with CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Advanced proficiency in Excel and experience with reporting and dashboard tools.
• Proven ability to manage cross-functional relationships and influence without authority.
• Strong analytical, problem-solving, and communication skills.
• Experience supporting complex or custom manufacturing sales environments.
• Familiarity with ERP systems and sales-to-production handoff processes.
• Background in process improvement or Lean methodologies.