Patient Care Coordinator at LC Services 1, LLC – Wake Forest, North Carolina

At Nu Image Surgical Center, we pride ourselves on delivering exceptional oral surgery and periodontal care in a warm and welcoming environment. Our team is dedicated to providing the highest level of patient care, and we are currently seeking a dynamic and organized Patient Care Coordinator to join us.

Position Overview: We are looking for a highly motivated Patient Care Coordinator to be the first point of contact for our patients. The ideal candidate will be responsible for ensuring a smooth and positive experience from check-in to check-out. This role requires excellent communication skills, the ability to multi-task efficiently, and a strong team-player mentality.

Eligible for remote work after completing full training and 90 days of employment.

Key Responsibilities:

• Patient Check-In and Check-Out: Greet patients, manage the check-in/check-out process, and ensure all patient information is accurate.
• Payment Collection: Collect co-payments and manage billing inquiries.
• Appointment Scheduling: Schedule patient appointments and manage the calendar efficiently.
• Communication: Answer phone calls and emails promptly, providing accurate information and assistance.
• Referrals Management: Communicate with referring offices and follow up with patients as necessary.
• Schedule Preparation: Prepare daily schedules for the dental team and ensure all appointments are properly coordinated.
• Team Collaboration: Work closely with the clinical team to ensure seamless patient care and office operations.

Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Proficient in using dental practice management software, required.
• Previous experience in a dental or medical office is preferred.
• A positive attitude and a team-oriented approach to work.
• Bilingual preferred (English/Spanish)

Schedule: Monday through Thursday 6:45 a.m. 5 p.m. (OFF Fridays)

Travel: Mondays in Durham

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance