Customer Service Specialist in at Mp Biomedicals

Job Summary:

The Customer Service Specialist works within the Sales department responding to customer inquiries and performing a variety of duties related to Customer Service with domestic, international (Latin America) and inter-company customers.

Responsibilities:

• Answer incoming customer calls and respond to inquiries in a professional and timely manner
• Return missed calls and follow up promptly to ensure no customer requests are overlooked
• Process customer orders accurately and efficiently
• Provide customers with pricing, product availability, and order status updates
• Act as a liaison between customers and internal departments to ensure accurate and timely order fulfillment
• Follow up on customer inquiries and proactively ensure customer satisfaction
• Set up new customer accounts and maintain existing account information
• Take ownership of customer issues and drive them to resolution
• Initiate and manage returns, replacements, and customer credits in accordance with company policies
• Respond to customer inquiries via live chat and other communication channels

Education and Experience:

• High school diploma or GED required.
• Two years experience in a fast-paced customer support-oriented environment
• Spanish speaking a plus but not mandatory