Operations Manager - Franciscan 360 (Franciscan Housing Mission) in New York, New York at Province Of Our Lady Of Guadalupe Inc
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Job Description
Franciscan Friars, Province of Our Lady of Guadalupe
Operations Manager - Franciscan 360 (Franciscan Housing Assistance Mission)
New York City (Manhattan)
Organizational background and Mission
We Franciscans owe our inspiration to Francesco di Bernardone, an affluent young merchant from the Italian town of Assisi, who in 1206 renounced his wealth and social status in favor of a life dedicated to God and the poor. His life and ministry inspired other men to join him and become the first Franciscan friars. Today, Francesco is known as St. Francis of Assisi, and the Order of Friars Minor comprises more than 100 provinces located around the world.
The Franciscans have a long, rich history of ministry to the poor and marginalized in the United States. In recent years, the number of religious in the United States has declined, and so, to strengthen their Franciscan witness in the U.S., five of the American provinces – Assumption of the Blessed Virgin Mary, Holy Name, Our Lady of Guadalupe, Sacred Heart, St. Barbara and St. John the Baptist – came together to form one new Atlanta-based province in October 2023. This unification hopes to revitalize Franciscan life and ministry in the United States while modifying their governance structure.
The Gospel life of the Friars has four central components: first, to be men of prayer; second, to live as lesser ones, “not making anything our own;” third, to create a brotherhood of mutual care among ourselves; and fourth, to “go about the world” entering people’s everyday lives as heralds of God’s reign and agents of Gospel peace.
A bit about the role:
This position provides strategic and operational leadership for a Franciscan ministry that provides coaching, guidanceand counseling to unhoused individuals in NYC.
Key Responsibilities
- Provide daily supervision for a team of 1 – 3 social workers who provide counseling and case management advocacy services for unhoused people seeking assistance.
- Create and manage an outreach plan with complimentary organizations able to provide referrals of clients needing services.
- Analyzes and assesses the effectiveness of programs to ensure the identified outcome and measures are achieved.
- Liasson with community and government agencies and partners to establish relationships and support networks for affordable housing referrals.
- Assure ministry compliance with internal and external policies, appropriate documentation, and reporting requirements.
- Build and encourages a cooperative team-oriented environment within ministry and amongst partners and supporting agencies.
- Create and maintain positive working relationships within the community and housing related advocacy and support agencies.
- Responsible for ministry finances including creation and adherence to a budget and proactive escalation to ministry leadership. Assist with tracking program expenses and communicate needs to leadership?
- Facilitates communication with neighboring “sister” ministry providing daily food…and participates periodically in distributions to build relationships with guests and better understand their needs.
About You
- Bachelor's degree in social work or similar, or equivalent experience managing a community-based mission of support services with specific expertise in housing. Master’s degree in social work a plus.
- Case management or patience working directly with vulnerable or unhoused populations preferred Passion for supporting and embracing the poor coupled with strong patience and empathy for others.
- Exceptional verbal and written communication skills and ability to address conflict and anxiety with compassion, love and care.
- Proven ability to develop alliances and relationships focusing on common objectives and mutual concern.
- Effective organization skill and attention to detail.
- Preference for previous experience with a faith-based (ideally Catholic) organization in some capacity. Appreciation of and alignment with the Franciscan and Catholic tradition is important, as is a willingness to learn and understand the mission of the Franciscans and the Catholic identity of the Order.
A Humble and Nurturing Environment
Province of Our Lady of Guadalupe offers a rewarding and respectful work environment and the opportunity to help live the example of Saint Francis of Assisi and accompany the friars in their work to serve the poor and underserved. We offer competitive compensation and a comprehensive benefits package.