First Impression Concierge at Kovach Eye Institute Ltd – Naperville, Illinois

The First Impressions Concierge (FIC) is responsible for facilitating the patient experience from intake to checkout. This position focuses on delivering World-Class Patient/Customer Service as patients enter our clinics or surgery center.

• Greets patients immediately as they come in with world-class positivity, friendliness, passion and a service mindset. Patients are to feel they have received the best service they have ever experienced.
• Coordinates introductions for cataract and LASIK patient consults, as well as OD referred patients efficiently and effectively to the Patient Education Consultant so the patient experiences concierge treatment from beginning to end.
• Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients
• Manages the coordination of booking patient appointments
• Verifies patient demographics and insurance coverage prior to patient’s appointment.
• Assembles patient charts prior to each clinic.
• Collects any copayments due at time of patient’s appointment and be able to identify medical insurance coverage.
• Assists in patient consent processes upon check in.
• Responsible for making sure front desk and clinic lobby are immaculate to contribute to the great patient experience.
• Frequently checks in on patients to assure their patient experience has not decreased while waiting to be seen
• Possesses a collaborative team-oriented attitude