Senior Digital Engagement Manager, Customer Success at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Digital Engagement Manager, Customer Success in United States.

This role is a high-impact, senior-level opportunity focused on driving post-sale customer engagement through scalable, data-driven digital programs. You will design and execute lifecycle campaigns that help customers adopt, realize value from, and expand their use of complex technology solutions. Acting as a strategic partner across Customer Success, Product Marketing, Sales, and Support, you will ensure customers receive timely, personalized, and relevant communications throughout their journey. This position blends campaign strategy, lifecycle marketing, and customer success enablement in a fast-evolving SaaS environment. You will leverage data insights and automation tools to improve engagement, retention, and renewal readiness. The role is ideal for someone who thrives at the intersection of marketing, customer success, and technology, with a strong focus on measurable outcomes. Your work will directly influence customer adoption, satisfaction, and long-term business growth.

• Design and execute end-to-end digital engagement programs supporting onboarding, adoption, product utilization, renewal readiness, and expansion opportunities
• Own campaign strategy, execution, and optimization across email, in-app messaging, and other digital channels aligned with Customer Success objectives
• Build scalable lifecycle programs based on customer segmentation, usage behavior, and success milestones
• Partner with Customer Success, Product Marketing, Sales, and Support teams to align messaging, timing, and targeting across customer journeys
• Collaborate with Marketing and Success Operations teams to implement, track, and report on engagement initiatives
• Develop and optimize engagement flows to ensure customers receive the right content at the right time
• Leverage account-based and segmentation strategies to support high-value accounts and strategic initiatives
• Analyze engagement performance and adoption metrics, using insights to continuously improve campaign effectiveness

Requirements:

• 7–10+ years of experience in B2B digital engagement, lifecycle marketing, Customer Success marketing, or campaign management in SaaS or technology environments
• Proven experience designing and executing multi-channel customer campaigns focused on adoption, engagement, and retention outcomes
• Strong hands-on experience with CRM and marketing automation tools such as Salesforce and Salesforce Marketing Cloud; experience with 6sense or similar ABM tools is a plus
• Demonstrated ability to translate Customer Success goals into scalable and measurable digital programs
• Strong analytical mindset with experience using data to optimize performance and demonstrate business impact
• Excellent communication skills with the ability to influence cross-functional stakeholders without direct authority
• Highly organized, detail-oriented, and able to manage multiple complex initiatives in a fast-paced environment
• Strong understanding of customer lifecycle strategies and digital engagement best practices

Benefits:

• Competitive base salary ranging from $116,100 to $223,100 USD depending on location and experience
• Eligibility for performance-based bonus compensation
• Fully remote work flexibility within the United States
• Opportunity to work in a high-growth SaaS environment focused on innovation and customer impact
• Exposure to advanced digital engagement, automation, and customer success technologies
• Inclusive, collaborative work culture with strong cross-functional partnership
• Comprehensive benefits package (details shared during the hiring process)