Quality/Test Engineer 2 at Cintal, Inc. – Peoria, Illinois

Cintal is a forward-thinking global technology company that develops and provides cutting-edge products and services to various industries such as heavy equipment, industrial, defense, agriculture, and medical. With our dedicated team of experienced technical professionals, Cintal aims to add value for its customers by leveraging advanced technologies to reduce product costs, shorten design and development lead times, and accelerate the introduction of high-quality products to the market.

BENEFITS:

• 10 paid holidays per year
• 2 weeks of paid time off per year, the current year is pro-rated based on start date
• Access to the company’s medical insurance, including dental and vision
• Eligibility for life insurance and disability coverage for short or long-term disabilities or long- term care needs
• 401 (k) eligibility with employer contribution annually
• Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
• Yearly bonus based on company performance

JOB DESCRIPTION/TYPICAL TASK BREAKDOWN:

• Service Team Role:
• First point of contact when dealers face product issues.
• Provides timely support to get products back into service.
• Product Service Specialist:
• Works with dealers and product groups to resolve complex product health issues.
• Delivers both interim and permanent solutions.
• Team Impact & Metrics:
• Handles ~70,000 service requests annually.
• Measured on resolution quality, response speed, and dealer/customer satisfaction.

DUTIES & RESPONSIBILITIES:

• Collaborate with product group support teams and escalate as needed to ensure quality resolutions are provided in a timely manner
• Facilitate problem resolution between Dealer and internal team
• The initial “triage” on product health events and record event information for future reference and for CPI data mining
• Ensure that relevant details of the SR are properly documented, (i.e. S/N, dealer details, product problem description, escalation, resolution)
• Investigate documented information and manage dealer inquiry to closure
• Reopen and/or review issues with dealers as appropriate
• Adhere to DSN Best Practices (Guidelines)

EDUCATION & EXPERIENCE:

• Bachelors Degree or Masters Degree in Engineering.
• 2-4 years of product support related experience or equivalent.

REQUIRED TECHNICAL SKILLS:

• Strong mechanical / product knowledge. Hands on machine experience
• Understanding of the dealer product support network
• A sense of urgency to resolve product health issues
• Applied Failure Analysis

DESIRED SKILLS:

• Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
• Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
• Helps others solve technical or procedural problems or issues.

We are committed to building a diverse, inclusive, and global team. Candidates must be authorized to work in the United States. We are pleased to offer visa sponsorship for eligible and qualified individuals.

Cintal provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunities apply to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.