Automotive Parts Advisor at Crowley Car Company – Vista, California

North County Ford is looking for a professional and outgoing Parts Advisor to join us in supporting our dealership staff and customers while assisting us in building and representing the brand. In this role, you will fulfill the requests for parts and accessories to both technicians and the retail parts counter.

We provide a highly competitive compensation plan, along with the security of being a part of an award-winning location and team.

What are the day-to-day responsibilities?

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Pulls and fills orders from stock.
• Makes sure all internal requests for parts are billed on service repair order.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies all necessary parties when special ordered parts have been received.
• Pulls orders for delivery, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts and replenishes assigned inventory daily.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Assists sales representatives with their orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.

What are the requirements for this job?

• Must have 1 - 2 years Parts Experience.
• High level of professionalism
• Excellent oral, written and positive interpersonal communication skills
• Strong customer service
• Ability to work well under pressure
• Computer literacy – (Internet, MS Office)
• Strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem-solving skills
• Call center experience is a plus, but not necessary.
• Valid Driver's License
• CDK experience Preferred

North County Ford offers a full comprehensive benefit package including Medical and Dental Insurance, Life Insurance, a 401K plan, Flexible Spending Accounts, advancement opportunities and much more!

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Salary: Average annual compensation ranges from $74,000 - $106,000.
Similar Job Titles: Parts Counter, Parts Sales Associate, Automotive Parts Advisor

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.