Reservations & Client Support Coordinator at Destination Knot – New York, New York

We are seeking a reliable and detail-oriented Reservations & Client Support Coordinator to assist with reservation coordination and client support in a remote environment. This role focuses on managing scheduling requests, maintaining accurate records, and providing professional support to ensure a smooth and positive client experience.

This position is well suited for individuals who are organized, communicative, and comfortable working within established systems and processes.

Coordinate and support reservation and scheduling requests

Assist clients with updates, changes, and confirmations

Maintain accurate records and documentation in internal systems

Communicate clearly and professionally with clients via email, phone, and messaging tools

Follow established workflows, procedures, and timelines

Provide timely follow-up to support a positive client experience

Collaborate with internal teams to ensure reservation accuracy and consistency

Strong organizational and time-management skills

Excellent written and verbal communication abilities

Ability to work independently in a remote setting

Comfortable using computers and learning new systems

High attention to detail and accuracy

Customer-focused with a professional and dependable approach

Background in reservations, scheduling, customer support, or administrative roles

Familiarity with booking, scheduling, or CRM-style systems

Prior remote or virtual work experience

Fully remote position

Flexible scheduling based on operational needs

Structured training and ongoing support provided

Collaborative and process-driven team environment

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, age, disability, or any other protected status.