Client Development Lead Associate - Southern California at All City Management Services – Santa Fe Springs, California

Location: Southern California
Reports Daily To: ACMS Santa Fe Springs, CA Office
Position Type: Full-Time
Reports To: Client Development Manager

Pay Rate: $25.00 – $28.00 per hour (depending on experience)
Eligible for yearly bonus, full benefits, and commission incentive tied to signed client contracts.

All City Management Services (ACMS) is seeking a Client Development Lead Associate to support and strengthen our Client Development team while helping expand our School Crossing Guard programs throughout Southern California.

This is a full-time, office-based leadership role reporting daily to our Santa Fe Springs office. The position blends team leadership, mentorship, client development strategy, and direct sales responsibilities.

Leadership is the heart of our mission — and this role plays a vital part in helping communities keep kids safe.

• Work under the direction of the Client Development Manager.

• Support and guide Client Development Associates (CDAs) in client processes, outreach, and strategy.

• Assist with delegating tasks based on region and workload.

• Conduct client meetings with CDA job shadowing to model effective client communication and objection handling.

• Assist with training new staff, resolving potential conflicts, and maintaining departmental standards.

• Assess CDA performance and identify areas for improvement.

• Identify and develop new leads and potential customers within your assigned territory.

• Meet with municipal and school district leaders face-to-face to present services and demonstrate value.

• Negotiate pricing, terms, and finalize agreements to meet sales goals.

• Collaborate on pricing development and proposal submissions.

• Respond to Requests for Proposals (RFPs) with comprehensive, deadline-driven responses.

• Attend industry conventions and expos (travel required as needed).

• Research and identify decision-makers who oversee School Crossing Guard programs.

• Make outbound calls to municipalities, school districts, and agencies.

• Maintain and update CRM/database records.

• Generate and distribute marketing letters using ACMS templates.

• Prepare professional mailers with references and business materials.

• Send electronic marketing campaigns to prospective clients.

• Intermediate leadership and management experience.

• Strong written and verbal communication skills.

• Professional presence with excellent active listening skills.

• Detail-oriented with strong organizational and problem-solving abilities.

• Expertise in the Crossing Guard industry and strong knowledge of ACMS policies preferred.

• Proficiency in Microsoft Office (Excel, Word) and CRM/database systems.

• Self-motivated, dependable, and team-oriented.

• Ability to manage multiple accounts and prioritize efficiently.

• Comfortable working toward performance goals and deadlines.

• Professional office environment (Santa Fe Springs).

• Regional travel required for client meetings and industry events.

• Use of standard office equipment and CRM systems.

• Primarily sedentary role.

• Occasional filing and light lifting (up to 15 pounds).

For over 40 years, ACMS has partnered with communities nationwide to provide professional School Crossing Guard programs. Our mission — Keeping Kids Safe — drives everything we do.

In this leadership-focused role, you won't just grow business —
you'll help build partnerships that protect children and strengthen communities.