What is the role of a Account Manager at Sycurio?

The Account Manager position at Sycurio is a Full-time or part-time position opportunity in the Sales field.

Where is this Account Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Account Manager role?

Full-time or part-time position

What is the expected salary for this Account Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Account Manager position at Sycurio?

You can apply directly through the application link provided.

Account Manager at Sycurio

Account Manager

Main purpose of the job:

The Account Manager is responsible for managing a defined portfolio of Sycurio customers, with a strong focus on driving renewals, Gross Revenue Retention (GRR), and revenue growth. This role is critical in ensuring customer retention, reducing churn, and identifying opportunities for account expansion. The Account Manager will work closely with Customer Success, Sales, Finance, and Legal to secure timely renewals and maximize account value.

As a trusted advisor, the Account Manager will reinforce the value of Sycurios payment security and compliance solutions, helping customers continue to benefit from secure, PCI-compliant, omnichannel payment experiences.

Key Responsibilities & Qualifications :

Key Responsibilities:
Manage the end-to-end renewal and account lifecycle for a defined portfolio of enterprise and mid-market customers.
Proactively engage customers to review value, usage, and renewal options, ensuring contracts are renewed on time.
Negotiate renewal pricing, terms, and conditions in collaboration with internal teams to maximize revenue.
Identify and mitigate risks of non-renewal by developing tailored retention and growth strategies.
Partner with Customer Success Managers to align on customer health, adoption, and expansion opportunities.
Identify and pursue upselling and cross-sell opportunities, driving additional revenue within existing accounts.
Maintain accurate and up-to-date forecasts and account records in CRM systems (e.g., HubSpot).
Track and report on renewal, retention, and expansion metrics, including GRR, churn, and upsell activity.
Continuously improve account and renewal workflows to increase efficiency and enhance customer experience.
Educate customers on product updates and enhancements, such as Sycurio. Digital and API integrations, to increase adoption and loyalty.

Key Performance Indicators (KPIs):
Renewal Rate (% of contracts renewed and on time).
Gross Revenue Retention (GRR) and Net Revenue Retention.
Churn Rate, reduce customer churn and improve retention to meet and exceed performance targets.
Expansion and Upsell Revenue (number of opportunities and value generated).

Key qualifications, skills, experience:
Proven experience in account management or client-facing roles, preferably in a global or multinational environment.
Experience with SaaS or technology-based products/services.
Strong understanding of account management principles, including customer lifecycle management, retention strategies, and advocacy programs.
Strategic thinker with the ability to anticipate customer needs and identify growth opportunities.
Skilled in analyzing customer data and metrics to drive actionable insights and business outcomes.
Ability to collaborate effectively with cross-functional teams (Sales, Marketing, Product, Support).
Proficiency in negotiation and conflict resolution to maintain positive customer relationships.
Strong organizational and time management skills; able to manage multiple priorities efficiently.
Strong interpersonal and communication skills; able to build trusted relationships with customers and internal teams.
Excellent problem-solving and critical thinking abilities, with a focus on creative solutions that drive account value.
Adaptable and resilient in fast-changing environments; able to maintain composure under pressure.
Enthusiastic about learning Sycurios products, services, and value propositions.
Sets high standards for performance and accountability, consistently striving to exceed targets and KPIs.

Job Qualifications:

Bachelors degree in business, Marketing, Finance, or a related field; MBA or advanced degree preferred.
Minimum 35 years of experience in account management, renewals, or customer success roles within SaaS, technology, or payments industries.
Demonstrated track record of achieving or exceeding renewal and retention targets.
Familiarity with CRM and account management tools (e.g., HubSpot).
Strong analytical skills with the ability to interpret metrics and make data-driven decisions.
Excellent presentation and written communication skills, with the ability to influence stakeholders at all levels.
Ability to travel occasionally as needed for client meetings or company events.

Benefits & Culture:

We are a market leader in secure voice transactions and trusted by our customers and partners. We are on a journey to secure all personal data. We recruit diverse, ambitious, innovative people who want to grow in a supportive and collaborative environment. We are passionate, work hard, have fun and celebrate success.

What we'll give you;

15 Days Holiday*

Competitive Salary

Up to 10% Bonus*

4 x Salary Life Insurance

General Health Insurance

Sycurio is well funded and growing fast, youll be joining an organization that combines an entrepreneurial start-up culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.

*All final interview candidates will be subject to Background check as a pre-condition of a potential offer of employment. Any information found will be considered when making the final hiring decision. Please be aware that the background check process will not go ahead without your written consent.

Account Manager at Sycurio – United States

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