Clinical Operations Field Manager at Radiance Holdings

Position Title: Clinical Operations Field Manager

Department: Operations

Reports To: Director of Clinical Operations

Location: Lakewood, CO or Remote

Travel: Up to 50%

FLSA Status: Salaried, Exempt

About Woodhouse:

Woodhouse Spas is a wholly owned subsidiary of Radiance Holdings, LLC. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care and modern luxury. Offering signature massages, facials, body treatments, and more, Woodhouse provides guests with a holistic approach to wellness that lasts long after they leave the spa. With 90+ locations nationwide, Woodhouse is the gold standard of neighborhood spas, powered by a commitment to an unparalleled spa experience that focuses on total well-being.

Benefits we offer our employees to show our appreciation for the work they do:

Paid Holidays: Take advantage of time off to relax and rejuvenate with 10 paid holidays!

Flex Time Off (FTO): Our employees work hard and we care about their well-being. Our FTO policy allows the ability to get the rest needed to maintain a well-balanced life!

Health Benefit Program: As a full-time employee, enjoy access to Medical, Dental and Vision insurances with various plans to choose from that best fit your needs!

Safe Harbour 401(k): 401(k): You will be eligible to participate in the company sponsored Safe Harbor 401(k) retirement plan, with up to 4% company match, to help you reach your retirement goals!

Bonus: We believe in the power of rewarding those who go above and beyond and have curated bonus plans for every role to ensure all contributions are recognized and rewarded.

Employee Discount Program for Spa Services: Pamper yourself with a visit to one of our four corporately owned Woodhouse Day Spas!

Employee Assistance Program: We believe in supporting your mental well-being so you can be the best version of yourself!

Job Summary:

The Clinical Operations Field Manager will be responsible for executing the Woodhouse med spa playbook at the location level, serving as the bridge between strategy and execution, ensuring each spa launches and operates medical services with confidence, consistency, and strong performance, and fully aligned with the Woodhouse luxury brand experience. This role blends clinical operational execution, franchise support, and performance management.

The ideal candidate brings experience in multi-unit clinical or med spa operations, thrives in a franchise environment, and is energized by building something new while protecting brand standards and franchisee investment.

Primary Responsibilities:

Launch & New Service Implementation

• Support franchisees through readiness assessments, launch planning, and go-live execution
• Lead virtual and on-site support for new med spa service launches, ensuring teams are fully prepared for day one and beyond
• Execute structured training and onboarding programs for spa managers, estheticians, and injectors
• Partner with franchisees and spa leaders to ensure readiness across staffing, service flow, and guest experience
• Serve as the primary field resource during launch periods, reinforcing confidence and clarity for teams

Playbook Execution & Operational Consistency

• Bring the Woodhouse Med Spa playbook to life by translating strategy into clear, actionable execution at the spa level
• Ensure consistency in consultation flow, treatment planning, service delivery, and rebooking behaviors
• Conduct clinical audits and operational troubleshooting, and identify gaps in execution and provide real-time coaching and solutions
• Partner with marketing and other departments as needed to ensure consistent messaging, tools and execution during launch and beyond
• Maintain alignment with brand standards while integrating medical services seamlessly into the Woodhouse experience

Performance Coaching & Business Growth

• Coach spa teams on key performance drivers including rebooking, treatment planning, membership conversion, and retail attachment
• Use KPIs and reporting tools to identify opportunities and guide performance improvement
• Support spa managers in building accountability structures, daily huddles, and goal tracking
• Reinforce a strong sales and service mindset across providers and front-of-house teams
• Ensure ongoing compliance with clinical standards, documentation, and regulatory requirements
• Support identification and intervention for underperforming or at-risk med spa operations

Field Support & Relationship Building

• Build strong, trusted relationships with franchisees, spa managers, and providers
• Act as a go-to resource for questions related to med spa operations, workflows, and best practices
• Collaborate closely with internal partners across operations, training, marketing, etc.
• Provide feedback from the field to continuously refine and evolve the playbook; identify trends, risks, and best practices; continuously refine protocols, tools, and standards to improve results

What Success Looks Like

• New med spa services launch smoothly, confidently, and on time
• Spa teams demonstrate strong consultation and treatment planning behaviors
• Locations achieve early traction in booking, rebooking, and revenue growth
• The Woodhouse Med Spa experience feels consistent across all locations
• Franchisees feel supported, clear, and confident in operating medical services

Experience, Skills and Abilities:

• 3+ years of experience in multi-unit, franchise clinical operations, med spa operations, healthcare operations, or a related field.
• Strong understanding of regulatory and compliance considerations in med spa or clinical service environments.
• Demonstrated understanding of sales drivers and operational KPIs
• Proven ability to train, coach and develop teams
• Willingness to travel regularly for onsite support
• Comfortable working in a field-based, fast-paced environment with travel
• A strong coach and communicator who can influence and build trust quickly
• Highly organized with the ability to manage multiple locations and priorities
• Confident using KPIs and data to drive performance and accountability
• A self-starter who thrives in building something new and evolving
• Passion for clinical excellence, guest experience, and brand integrity

Work Environment & Physical Requirements

Compensation:

The salary range for this role is $70,000-$80,000 annually, commensurate on experience. This role is bonus-eligible and is based on company and individual performance; all bonuses are subject to board and CEO approval.

Radiance Holdings is committed to Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under applicable federal, state, or local law.