Customer Experience Revenue Manager / Player-Coach at The Entrepreneur Cooperative

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Customer Experience Revenue Manager / Player-Coach
Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation:

• Base Salary: $2,500 – $3,300 USD/month

Job Overview
We are seeking a Customer Experience Revenue Manager / Player-Coach to lead a high-performing team focused on customer activation, retention, repeat ordering, and revenue growth.
This is not a traditional customer service role. This position leads a revenue-focused customer team responsible for helping customers order more effectively, more frequently, and at higher value.
This is a true player-coach role: you will lead, coach, and hold the team accountable, while also stepping in to close and grow key customer opportunities.Key Responsibilities
Team Leadership & Execution

• Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm
• Run team meetings focused on activity, pipeline, revenue, and performance
• Monitor outbound calls, email follow-ups, and CRM activity
• Hold reps accountable to daily activity targets (including ~40 outbound calls/day)
• Foster a competitive, positive, and performance-driven team environment
• Manage incentives such as contests, SPIFs, and performance tracking

Revenue Coaching

• Coach reps on outbound calls, objection handling, follow-ups, and positioning
• Review CRM activity, notes, and opportunities to identify coaching moments
• Conduct role plays, call reviews, and ongoing performance coaching
• Reinforce a proactive, consultative, revenue-focused sales approach

Strategic Sales & Account Growth

• Manage a portfolio of high-value and strategic customer opportunities
• Act as a closer on key deals and revenue expansion opportunities
• Partner with customers to increase adoption of services and products
• Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns)
• Support enterprise-level accounts and high-growth customer segments

Customer Activation, Retention & Expansion

• Ensure new customers are on board and successfully complete first orders
• Identify inactive customers and drive reactivation strategies
• Monitor customer behavior and proactively engage high-intent users
• Build strong customer relationships focused on long-term growth

Marketing Guidance & Customer Support

• Act as a consultative partner helping customers choose the right marketing solutions
• Guide customers on campaigns, product usage, and ordering strategies
• Help reps become more consultative and value-driven in conversations

CRM, Process & Reporting

• Ensure accurate CRM (Salesforce) logging of all activities and opportunities
• Track performance against weekly and monthly goals
• Maintain visibility on pipeline, revenue, and team performance
• Improve scripts, workflows, and follow-up processes

Onboarding & Team Development

• Support onboarding and ramp-up of new team members
• Provide coaching, role play, and process training
• Reinforce CRM discipline and performance expectations

Requirements

• 4+ years of experience in inside sales, customer success, account management, or revenue roles
• Previous experience leading or coaching a team (player-coach or supervisor role)
• Strong phone-based sales and customer communication skills
• Experience managing activity targets and performance metrics
• Ability to coach live sales/customer interactions
• Experience with Salesforce or similar CRM systems
• Strong organizational and follow-through skills
• Fluent English (written and spoken)
• Comfortable working in a fast-paced, performance-driven environment

Preferred Qualifications

• Experience in real estate marketing, SaaS, or marketing services
• Background in direct mail, campaign management, or lead generation
• Experience working with small businesses or agency-style account management
• Strong understanding of revenue growth and customer lifecycle strategies

Important Notes

• This is NOT a traditional customer support or ticket-based role
• This is a revenue-driving, customer-facing leadership position
• Candidates must be comfortable making calls, coaching sales conversations, and owning performance metrics
• Not suitable for candidates seeking purely administrative or non-revenue roles

Compensation & Benefits

• Base Salary: $2,500 – $3,300 USD/month
• Variable Compensation: ~$1,000 USD/month
• Performance-based incentives tied to team results and revenue growth
• Opportunity to lead and scale a high-impact team
• Direct exposure to leadership and strategic decision-making

This is a remote/telecommute position.