Full-time Spa Receptionist at Aileron Management LLC – Boone, North Carolina

The Inn at Crestwood is looking for a full-time, Spa Receptionist to provide exceptional customer service to our guests.

The Job

A typical day for spa receptionist includes booking new appointments, coordinating with message therapists and aestheticians, greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be taking care of laundry and cleaning in between appointments.

Job Duties Include:

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out spa guests, and process payments.
• Book and process spa appointments (rather than check in and out)
• Cleaning, tidying of space in between guest's uses
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

What would make me successful in this role?

• Spa experience preferred
• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment
• Attention to detail
• Availability to work a flexible schedule: weekends, and holidays

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time – up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay – Access to earned wages before your regular paycheck

Requirements

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Customer service experience preferred
• Ability to work weekends and holidays

About Us

The Inn at Crestwood is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

The Inn at Crestwood is a 14 room boutique hotel located just 3.9 miles from downtown Blowing Rock. Originally built in 1949, the Inn at Crestwood also caters to specialized events such as weddings, family reunions, and holiday parties. The Inn at Crestwood allows for the perfect mountain getaway while still being close to Blowing Rock, Boone, and Banner Elk.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Required Skills & Experience

• Strong verbal and written communication skills.
• Strong computer skills.
• Customer service experience preferred.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.