Evening Service Dispatcher at MCT Holdings LLC – Omaha, Nebraska

Evening Dispatcher – Customer Service / Service Coordination

4 Day Work Week with 1 day from Home
Schedule: Wednesday – Saturday | 2:00 PM – Midnight

Hybrid: 1 Work-From-Home Day Per Week

Pay: $20–$23/hour + $1/hour Evening Shift Incentive

MCT Companies is hiring an Evening Dispatcher to help coordinate service support for technicians and customers across the country. If you enjoy problem solving, helping customers, and keeping things organized in a fast-paced environment, this role could be a great fit.

This position plays a key role in making sure equipment issues are handled quickly by coordinating technicians, tracking repairs, and keeping customers informed.

What You’ll Do

• Dispatch and coordinate service technicians when equipment breakdowns occur • Communicate with customers and technicians to resolve issues quickly • Monitor and update service tickets throughout your shift • Track repairs from start to completion • Manage repair orders including warranty, parts, service time, and billing details • Identify the nearest service provider when urgent repairs are needed • Assist customers with service-related questions and equipment issues

• Strong customer service and communication skills • Ability to multitask and stay organized in a fast-paced environment • Good problem-solving and critical thinking skills • Comfortable using computers and Microsoft Office (Outlook & Excel) • Ability to work independently and make decisions when needed • High School Diploma or GED required • Technician or refrigeration experience is a plus, but not required

Competitive hourly pay, $1/hr evening shift incentive, Hybrid schedule (1 day work from home), Stable company with a strong team environment. Opportunity to grow in the service and operations field If you enjoy helping people, solving problems, and being part of a team that keeps things running, we encourage you to apply.

Benefits:

• Paid Time Off (starts day 1)
• Holiday Pay
• Medical, Dental, and Vision Insurance
• HSA & Flexible Spending Accounts
• Company Paid Long-term Disability
• Company Paid Short-term Disability
• Life + AD&D Insurance
• Annual clothing allowance
• 401(k) with Employer Match
• Fun and Rewarding Work Environment

Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. MCT Companies complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources. The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills of personnel so classified. The company reserves the right to modify this job description and or assign tasks for the employee to perform as the Company may deem appropriate.This job description does not represent a contract of employment, implied or otherwise. The employment relationship remains “At-Will”.
MCT is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
MCT is an EEO/AAP Employer