CUSTOMER SERVICE & VENDOR MANAGED INVENTORY SPECIALIST at Swagelok Georgia| Jacksonville| South Carolina – Swagelok-Georgia (Alpharetta), Georgia

CUSTOMER SERVICE & VENDOR MANAGED INVENTORY SPECIALIST

A successful candidate will demonstrate a strong commitment to quality, accountability, and exceptional customer service. This individual communicates with clarity, professionalism, and excellent communication skills, in both written and verbal interactions. They exhibit strong work habits, sound judgment, and a high level of trustworthiness, consistently taking ownership of their responsibilities. The ideal candidate maintains a professional mindset, is highly organized and detail-oriented, and approaches their work with integrity, reliability, and a dedication to continuous improvement.

JOB SUMMARY

The CUSTOMER SERVICE & VENDOR MANAGED INVENTORY SPECIALIST is a hybrid role that consists of managing, delivering, stocking, and replenishing Vendor Managed Inventory for specified customer locations at regularly scheduled intervals. Additionally, the specialist will engage in Customer Service responsibilities such as directly collaborating with our customers and assisting them with their inquiries and requests. This position falls under the Sales & Customer facing departments and reports to the Sales Support Manager.

RESPONSIBILITIES:

Vendor Managed Inventory (40%)

• Build relationships with customers.
• Deliver and stock specified bin locations.
• Maintain appropriate stock levels for normal usage.
• Plan with buyers and facility personnel for upcoming outage/project needs
• Uncover opportunities to expand product offering.
• Manage blanket purchase order amounts & expirations.
• Report sales leads back to account manager and assist where necessary.
• Record all services rendered to the customer and document in the business system.
• Enter/Process Replenishment Orders.
• Entering/Updating Customer Contact information and VIP events in business system.
• Maintain and service company vehicle at regular intervals.
• Keep the company vehicle in clean, presentable condition at all times.
• Perform regular stock checks to ensure current inventory levels are accurate.

Customer Service Representative (60%)

• Provide timely and helpful responses to all electronic or in-person inquiries, quote requests, order confirmations, and answer customer questions about products, prices, and availability in accordance with agreed upon SLA’s.
• Utilize business system to process quotes, orders, factory orders, cancellations, provide tracking requests, shipment method changes, and other transactional changes.
• Project a helpful and confident attitude when working with internal and external customers.
• Report customer complaints, non-conformances, and errors in compliance with Quality System
• Ongoing training on business systems, product information, personal, and professional growth
• Monitor system widgets daily and ensure accurate order entry and processing.
• Assist with walk-in customers.
• Maintain functional knowledge of catalog part numbers.
• Provide visual part number identification for catalog items.
• Perform other duties as assigned.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

TRAVEL

Regular bi-weekly travel to customer locations will be expected. Some overnight travel in-territory may be required. Limited travel is expected between offices. There will be occasional travel to meetings and training.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• High School Diploma or GED.
• 1+ year vendor relationship experience.
• Clean MVR record.
• Customer service experience in instrumentation or process related industry preferred.
• Experience with SAP preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Highly motivated with the ability to prioritize in a fast-paced environment with high attention to detail.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent time management and prioritization skills.
• Strong computer skills (ability to navigate MS Office applications, SAP a plus).
• Strong organizational skills
• Initiative and willingness to learn new skills

CULTURE:

Alignment of company cultural fit based on values, beliefs, and behaviors identified as:

• Quality First
• Accountable
• Continuous Improvement
• Growth Mindset

PHYSICAL DEMANDS AND ABILITIES

• All associates are expected to maintain a neat and orderly workspace while working together to keep common areas clean.
• Frequently engages in activities that require the use of hands for typing, handling or feeling objects, reaching with hands and arms.
• Engage in effective verbal communication and active listening
• Regularly lift and/or move objects 100 lbs. occasionally.
• Frequently required to stand, walk, stoop, kneel, crouch or crawl.
• Occasionally required to use ladders and/or lifts.
• Occasionally required to sit and climb or balance.
• Specific vision abilities required for this job include close vision, distance vision; color vision, peripheral vision, depth perception and ability to adjust and focus.
• Frequently required to sit for extended periods of time.

ACOS Enterprises dba Swagelok Georgia | Jacksonville | South Carolina is a drug-free employer and Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.