Case Specialist at Mid-Cumberland Community Agency – Gallatin, Tennessee

Mission Statement:
Mid-Cumberland Community Action Agency will act as a stepping stone to create stronger communities where families with low incomes have opportunities to connect, grow, and maintain dignity.

Summary:
The Case Specialist plays a vital role in ensuring program compliance and quality control by reviewing client case files, verifying benefit eligibility, and supporting Case Managers in maintaining accurate documentation. This position works closely with the Project Coordinator to identify trends, training needs, and areas for improvement, helping to strengthen the agency’s service delivery and ensure clients receive all eligible benefits and services.

Essential Duties & Responsibilities:

File Review & Compliance:

• Review case files for accuracy, completeness, and compliance with program regulations and policies.

• Ensure clients are receiving all services and benefits for which they are eligible.

• Document findings and maintain detailed records of file reviews and compliance checks.

Collaboration & Support:

• Collaborate with Case Managers to discuss individual files, track progress, and resolve compliance issues.

• Provide guidance and support to Case Managers to ensure adherence to program standards.

• Communicate regularly with the Project Coordinator regarding concerns, trends, and issues requiring attention.

Training & Continuous Improvement:

• Recommend and report training needs to the Project Coordinator based on file review findings.

• Assist in preparing for audits and internal or external reviews.

Administrative Responsibilities:

• Maintain organized, up-to-date documentation and ensure proper recordkeeping.

• Submit accurate and timely personnel and financial documentation (timesheets, mileage, leave requests, purchase requests).

Other Duties:

• Perform other duties as assigned by the supervisor.

Education & Experience Qualifications:

• Education: High school diploma or equivalent required; associate or bachelor’s degree in Social Services, Human Services, Psychology, or a related field preferred.

• Experience: Minimum of two (2) years’ experience in human services, case management, or compliance review strongly preferred.

• Certifications: Certification in Family Development or comparable case management training is a plus.

Management retains the right to waive education or experience requirements based on the evaluation of or demonstrated competence by the incumbent. A combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered for the position.