What is the role of a Helpdesk Technician I/II at Smith Senior Living?

The Helpdesk Technician I/II position at Smith Senior Living is a Full-time or part-time position opportunity in the Skilled Labor field.

Where is this Helpdesk Technician I/II job located?

Chicago, Illinois, 60601, United States

What type of employment is offered for this Helpdesk Technician I/II role?

Full-time or part-time position

How can I apply for the Helpdesk Technician I/II position at Smith Senior Living?

You can apply directly through the application link provided.

Helpdesk Technician I/II at Smith Senior Living

Description:

Manage execution of help desk tickets in a timely and efficient manner providing professional end-user support via telephone, email, etc.
Perform basic troubleshooting and service of office printers, both local and networked.
Be responsible for providing technical assistance and support related to computer systems, hardware, or software.
Provide IT troubleshooting services such as, maintaining, installing, repairing and modifying computers/mobile devices and their associated business software.
Provide technical resolution for client and internally reported issues on production and development systems.
Plan and manage the installation, configuration, upgrade, repair, movement, and replacement of desktop PCs, laptops, and peripherals at the help desk level.
Contribute to ongoing infrastructure and software development projects.
Support systems involved in deployment, testing and production environments.
Research, resolve, respond to, and document end user inquiries.
Provide solutions and advice on technical issues.
Use feedback from customers to improve problem-solving techniques and customer service.
Document and analyze technical issues and customer interactions.
Gather accurate technical information from customers on reported issues.
Maintain accurate inventory for all IT hardware and software.
Monitor and perform audits of computer systems and backups.
Assist users with account creation, accessing, and using IT systems.
Track and route problems and requests and document resolutions.
Troubleshoot software/hardware performance issues.
Answer all incoming calls and document the reported issue and all prominent details.
Provide appropriate documentation on services provided and status updates as needed.
Attend training sessions and conferences to stay current with best practices on how to help customers with technical issues.
Performs other duties as assigned.

Requirements:

3+ years experience supporting and maintaining Cisco environments.
BA/BS degree in computer science or equivalent combination of work-related experience and education.
Two years help-desk support and computing experience with a high degree of fluency in computer literacy practices and procedures.
Demonstrate knowledge of MS Office applications (Word, Excel, Outlook, PowerPoint, Access, and Project).
Fluent in mechanisms such as peripherals
Comfortable providing technical assistance and fixing issues that arise.
Experience working with smart devices such as tablets.
Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
Working knowledge of Microsoft operating systems with working knowledge of LAN and WAN technologies.
Able to multitask, demonstrating skills with evaluating, configuring, and troubleshooting multiple PC types and general business office peripherals.
Working knowledge of imaging technology.
Working knowledge of WiFi technologies as related to PC setup and enterprise systems.
Ability to work independently with sound attention to detail.
Ability to work a flexible schedule, travel as required between locations, and be on-call for IT coverage out of normal business hours.

Helpdesk Technician I/II at Smith Senior Living – Chicago, Illinois

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