Onboarding Coach - REMOTE at Jobgether – Philippines

Onboarding Coach - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Onboarding Coach. In this role, you will play a crucial part in enhancing the onboarding experience for clients in the hospitality sector. You will be responsible for teaching clients how to effectively use our system to streamline their operations and boost customer satisfaction. The ideal candidate will have a keen understanding of customer needs and will work closely with clients to ensure they feel supported throughout the onboarding process. By acting as a trusted advisor, you will help clients leverage the platform to achieve their business goals and drive success across various operations.Accountabilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of our products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Requirements

• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational and proactive skills.
• Empower clients to become self-sufficient during onboarding and beyond.
• Deliver exceptional communication with empathy and a customer-focused approach.
• Bring over 3 years of 5-star hospitality experience in key roles or at least 3 years of relevant SaaS industry experience.
• Fluency in English, with knowledge of Spanish preferred.

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• 2 corporate apartment accommodations for team member use for free (San Diego & So Paulo).
• Monthly Wellness Fridays - enjoy an extra long weekend every month.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses available.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1