Account Manager at COFREIGHT INC – Northampton, Pennsylvania

About Us:

Unis accelerates logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client’s partner with us, we focus on more than just a business relationship; it's an opportunity to unlock a world of value-added services that will enhance operational standards and elevate success by unifying our clients’ supply chain networks through superior technology, assets, and information services.

· Manage all aspects of customer’s fulfillment business including order processing, fulfillment accuracy, billing and inventory control with/without office team

· Escalation point of contact with external customer providing prompt, courteous and efficient customer service. Ensure process for customer orders in accordance to customer/UNIS specification and requirements

· Key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction

· Ensure orders are received and processes for releasing, including system update and customer notification

· Proactively assess possible delays or complications and plan strategies for office process improvement

· Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required.

· Maintain positive customer relationship by responding to all escalated inquiries and complaints regarding shipments, billing, or inventory.

· Provide clerical support services as required by customer, grooming team on generating custom reports and responding to specific needs

· Develop and implement system procedures or best practices to improve customer service efficiency with team

· Follows quarterly and/or annual physical inventories with team; provides inventory reports

· Performs other related duties as required and assigned by Management

· Work with the back-office support team proactively

· Audit performance on the office and ensure all process is followed per UNIS requirements

· Manage the office operations and compliance daily

· Groom the office team for growth and success

· Create daily or weekly reports for forecasts and project with the team

· Problem solving skills

Other essential abilities and skills:

· Strong customer service and relationship management skills.

· Strong analytical skills, independent thinking and reasoning ability

· Ability to multi-task in a fast paced environment

· Well-organized, detail oriented with excellent follow through

· Manage priorities in a timely and efficient manner within critical deadlines

Required PPE:

• Safety Vest

Skills / Qualifications:

• Demonstrable ability to communicate, present an influence key stakeholder at all levels of an organization, including executive.
• Strong verbal and written communication skills.
• Proven multi-tasking ability on account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant background experience.

Job Competency / Qualifications

Education/ Training:

• High School diploma, or a GED equivalent qualification.
• BA/BS degree in Business Administration, Sales, or relevant field.

Technical Requirements:

• Excellent managerial and supervisory skills.
• Extensive knowledge of operations and production management.
• Ability to interpret financial data as needed to set production goals.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software

Experience:

• Five (5) years professional work experience in Supply Chain, Logistics, Operations, Warehouse Fulfillment or related field required.
• Certification through the Institute of Certified Professional Managers (ICPM) preferred.

BENEFITS

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off

DISCLAIMER:

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Unis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Unis complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Unis expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories. The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned. The scope of the job may change as necessitated by business demands.