Warehouse Team Lead at SKUTOPIA – Alexandria, New South Wales

SKUTOPIA is on a mission to democratise and decarbonise logistics.

SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment for retailers - eliminating inefficiencies inherent in traditional 3PL models, such as human error, high labour costs, and carbon-heavy processes.

Our advanced robotics and proprietary AI empower our customers to scale faster with high-speed, high-quality fulfilment at a fraction of the typical cost - while also driving both revenue and profit growth.

Founded in 2018 by Talea Bader and Emily Townsend, SKUTOPIA began as Sydney’s first eCommerce co-working space. After witnessing firsthand the logistics challenges faced by SMBs, the founders evolved the business into a tech-first fulfilment solution.

As a Warehouse Team Lead, you will support daily operations across one of the following areas:

• Inbound
• Outbound
• Ops Support
• Troubleshooting / Customer Service

While each role has a functional focus, all Team Leads share responsibility for leadership, performance, exception management and continuous improvement.

You will lead a small team, own exceptions within your area, act as a key escalation point and work cross-functionally to resolve issues and deliver results.

Area Ownership
Inbound

• Oversee receiving, putaway and stock accuracy
• Manage inbound discrepancies and investigations
• Support inventory integrity

Outbound

• Lead picking, packing and dispatch operations
• Drive accuracy, productivity and on-time dispatch
• Manage order exceptions and escalations

Ops Support (Supporting day to day FC process and system flow)

• Support FC flow across all areas. Own what gets putaway, picked and packed when.
• Manage consolidation, extraction and putaway initiatives.
• Be involved in projects to improve productivity and quality.
• Own exception handling including:
• • Cycle counts
  • Work with Growth & Tech teams on merchant initiatives

Troubleshooting / Customer Service (Supporting product quality and merchant satisfaction)

• Investigate order issues, damages and missing items
• Stock investigations
• Resolve customer escalations
• Identify root causes and preventative actions
• Primary contact for merchant requests

• Lead and support your team to:
• • Meet daily targets
  • Follow SOPs
  • Maintain high quality standards
• Coach, train and upskill team members
• Keep Supervisor informed of:
• • Performance
  • Staffing needs
  • Rostering requirements

• Identify inefficiencies and recurring issues
• Contribute insights to Ops Excellence program
• Support process improvements and change rollout

• Promote WHS compliance
• Report hazards and incidents
• Maintain safe work practices

• Legal right to work in Australia long term
• Sydney-based and happy to work on site everyday
• Flexibility to work evenings and weekends if required
• Strong computer skills
• Reliable and punctual
• Strong communication skills
• Problem-solving mindset
• Positive, results-focused attitude

• Opportunity to work in a purpose-driven company shaping the future of logistics
• See the impact of your work
• A fun, lively and dynamic work environment
• A supportive and inclusive workplace that values your voice to support innovation, collaboration, and personal development
• Being a part of a company that deeply values our culture and our people

#LI-DNI