MB - Restaurant Assistant General Manager at Moonlight Basin – Big Sky, Montana
Explore Related Opportunities
About This Position
There’s a side of Big Sky, Montana that speaks to those seeking something special. A vast 8,000-acre landscape where stunning natural beauty and an endless array of alpine adventures blend together to create a private club and mountain living experience like no other. Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget. The mountain scenery, the direct access to some of the finest skiing at Big Sky Resort, the hiking, the golf and so much more all add up to the perfect place to work and enjoy Montana.
Moonlight Basin is located right in the middle of the best things to see and do in Montana. You can visit Yellowstone National Park. Explore the national forest and wilderness lands. Come down to the town of Big Sky and shop, eat, and catch some music. Bozeman is a short drive to another gateway to adventure.
Our staff consists of locals, and seasonal workers from all 50 states as well as international students and workers from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Moonlight Basin family!
THE OPPORTUNITY:
The Restaurant Assistant General Manager is responsible for assisting in the management of the daily operation of the assigned Moonlight Basin restaurant outlet, including the selection, development and performance manager of employees.
SUPERVISORY RESPONSIBILTIES:
Directly or indirectly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with Moonlight Basin’s policies, procedures and applicable laws; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
MAJOR RESPONSIBILITIES:
- Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Moonlight Basin professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
- Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
- Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
ESSENTIAL JOB FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage the restaurant in the absence of the Restaurant Manager.
- Assist in overseeing and managing all areas of the restaurant outlet.
- Assist in making the final decisions on matters of importance to Member experience and employee management.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure positive Member service in all areas; Respond to complaints, taking any and all appropriate actions to turn dissatisfied Members into return Members.
OTHER DUTIES AND RESPONSIBILITIES:
- Assist in disciplinary actions of restaurant staff.
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews with the Restaurant Manager.
- Ensure that proper security procedures are in place to protect employees, Members, guests and company assets.
- Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
- Keep a working knowledge of all menus.
- Provide direction to shift leaders, and staff to achieve restaurant outlet goals.
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage Members and guests to understand their needs and exceed expectations.
- Monitor product and labor costs to remain within goals.
- Assist in new menu implementation.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Moonlight Basin policies, procedures, and standards of service to achieve the overall objectives of this position.
- Meet departmental productivity, organization, punctuality/attendance and consistency standards.
- Maintain a positive and respectful attitude.
- Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
- Maintain privacy of our Members at all time.
- Maintain a clean and neat appearance at all times.
- Communicate regularly and effectively with all employees, supervisors, managers and directors.
- Perform work in a safe and high quality manner.
- Project a favorable image of Moonlight Basin to Members and guests at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
- Assist in season-end employee performance reviews.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a Member, guest, or employee is injured.
- Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
- Assist in the management of inventory counts for end of month of outlet.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
KEYS TO SUCCESS:
- High school diploma, GED or vocational training or job-related course work; Three plus years of work-related skill, knowledge and experience; proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
- Bachelor degree in Hotel/Restaurant Management; Certification through Court of Master Sommeliers or similar certifying beverage program; TIPS certified.
- Valid State Driver’s License; Valid ServSafe certification.
- Proficient in Microsoft Office products.
- Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Moonlight Basin departments. Able to write clearly and legibly.
- Able to perform basic math calculations.
- Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. While performing the duties of this job the employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.
Benefits:
- Competitive salary
- Heath, dental, vision insurance
- Matching 401(k) with match and no vesting schedule.
- Short & Long Term Disability and Life Insurance paid for by the company
- Matching 401(k) with match and no vesting schedule.
- Tuition reimbursement
- End-of-season discounts on our retail store items.
- Discounted employee housing is available.