Salesforce Administrator at Physician Assistant Education Association

Are you passionate about using technology to advance a mission-driven organization and make a meaningful impact in the education community? The PA Education Association is seeking a dynamic and detail-oriented Salesforce Administrator to play a key role in strengthening the systems and processes that power our work. In this role, you will help build and optimize the infrastructure that enables collaboration, innovation, and organizational effectiveness. This is an exciting opportunity to champion user adoption, lead continuous improvement efforts, and help build organizational capacity in Salesforce in support of PAEA and our mission.

As a strategic and technical partner to the Director of Digital Operations & Enterprise Project Management, the Salesforce Administrator will lead the design, management, and continuous improvement of our Salesforce ecosystem. This position is responsible for ensuring the platform effectively supports organizational goals, enhances business processes, and drives data-informed decision-making across all functions. Working cross-functionally with internal teams and external partners, you will combine technical expertise with strong problem-solving and collaboration skills to improve system efficiency, maintain data integrity and security, and deliver scalable solutions.

Please include your resume and cover letter when applying for this position.

This position may be exposed to sensitive and confidential information daily, this individual is responsible for maintaining the confidentiality that knowledge of such warrants. In this position, employees must respect and protect the privacy, confidentiality, and security of all personal information to which they have access in the performance of their duties for PAEA, in accordance with PAEA’s Privacy Policy and the PAEA Employee Handbook that all employees must sign.

Essential Functions:

Configuration & Administration 

• Own, manage, and drive optimization of PAEA’s entire SFDC platform (Commerce Cloud and Salesforce Experience Cloud) to deliver business solutions while maintaining existing functionality in Salesforce.  
• Establish, implement, and follow best practices for system maintenance, configuration, development, testing, and data integrity.  
• Create, maintain, and support custom objects, formulas, validation rules, workflows, flows, process builder, approvals, and assignment rules.  
• Work with company leadership to design, document, build, test, and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards.  
• Design, plan, and ensure the overall maintenance of the database for integrity and accuracy including cleansing and duplicate record management.  
• Design, implement, and maintain a governance structure including establishing and modifying permission sets and profiles to support data security.  
• Support PAEA’s annual SOC audit and security compliance measures  

 Reporting, Documentation & Maintenance 

• Work with business insights/intelligence and management to create dashboards that drive understanding of business performance.  
• Maintain a repository of configuration documentation including standard operating procedures, entity relationship diagrams, schema, and setup across each Object.  
• Perform sandbox refreshes between development cycles on bi-annual cadence.  
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users  

Training  

• Mentor, teach, and instruct SFDC users in CRM best practices.  
• Develop training materials and provide training and support to SFDC users.  
• Collaborate with the People & Culture team to develop an onboarding plan and materials specific to permission sets and role definitions.  

Other Duties

The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice.  

Qualifications, Knowledge, Skills, and Abilities:

Required

• 5+ years’ experience as a Salesforce.com administrator  
• Certified Salesforce Administrator  

• Strong understanding of the Salesforce platform, including the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity 
• Strong understanding of Salesforce.com best practices and functionality  
• Demonstrated communication skills, a positive attitude, a team player, and the ability to achieve set targets  
• A documented history of successfully driving projects to completion  
• Proven ability to design and implement new processes and facilitate user adoption 
• A demonstrated ability to understand and articulate complex requirements  

Preferred:

• Experience supervising direct reports  
• Understanding of relational databases and data integration tools  
• Strong data management abilities  
• Experience in analyzing business requirements and Entity Relationship diagrams, and in implementing Salesforce Custom Objects, Junction Objects, Master-Detail relationships, Lookup relationships 
• Understanding of APIs and APEX classes  
• Experience with Salesforce Einstein AI capabilities  
• Experience with WordPress  

ADA Specifications

• Must be able to perform essential duties satisfactorily with reasonable accommodation.