Director Of First Impressions at HCI College – West Palm Beach, Florida

Position Summary

An energetic team player who is detail oriented, has a strong work ethic and cheerful, professional demeanor. This person must work well in a fast-paced environment, be service oriented and above all a problem solver. The Director of First Impressions represents the school in all facets of client services, which may include, but are not limited to: greeting clients, answering the telephone, scheduling and confirming appointments, maintaining client records and coordinating patient flow.

Key Responsibilities

• Greet and assist students, prospective students, visitors, and staff in a courteous, professional, and timely manner
• Answer, screen, and transfer incoming phone calls to appropriate departments or personnel with accuracy and efficiency
• Maintain a clean, organized, and professional front desk and reception area
• Provide general information about programs, departments, and campus services, directing inquiries as needed
• Manage incoming and outgoing mail, packages, and deliveries
• Monitor and maintain visitor logs, ensuring proper check-in/check-out procedures
• Support administrative tasks such as data entry, filing, and document preparation
• Coordinate with various departments to ensure seamless communication and student support
• Handle sensitive information with discretion and maintain confidentiality at all times
• Respond to emails and inquiries promptly and professionally
• Assist with special projects and events as assigned
• Maintains regular and reliable attendance.

• Education / Experience: High school diploma or equivalent required, Associates degree preferred