Operator, Security Operations Center at JFK International Air Terminal LLC – Jamaica, New York

Position Overview: The Security Operations Center (SOC) Operator is responsible for the monitoring of all Terminal 4 security systems and equipment in the SOC including but not limited to cameras, alarms, radios, and security communications; tracking, reporting, and recording of incidents; and working closely with all security stakeholders. The Operator, SOC reports to the Manager, Security Operations Center.
FLSA Status: Non-Exempt
Salary Range: $60,000 - $62,000
Essential Duties and Responsibilities

• Monitors all Terminal 4 Landside, Terminal, and Airside locations using the provided access control software and CCTV cameras for unattended bags, traffic conditions, incidents, accidents, suspicious activities (hustlers, bag thieves, pickpockets), and security/safety related activities
• Monitors all security alarms & alerts, and directs appropriate personnel to any activated alarms
• Maintains a report of all pertinent security-related activities, including responses to alarms, emergency calls, notifications, incidents, and accidents
• Monitors all equipment in the SOC and action or report any malfunctions accordingly
• Monitors, actions, and responds to alerts within emergency notification platforms for incident/accident reporting and traffic-related conditions
• Maintains control of, provides direction, and coordinates all radio, telephone, intercom, and public notification systems communications related to SOC
• Reviews CCTV camera feeds and additional resources in the event of a security breach or security incident
• Tracks security-related activity via documents (Towing, PAPD Response, Permittee Violators, Hustlers, Door & Camera inspection, etc.)
• Monitors general facility and area conditions, works in coordination with JFKIAT Operations Control Center (OCC) and reports deficiencies to required departments
• Works closely with and supports the Safety and Security shift supervisor during daily operations.
• Responds to any issues or complaints
• Assists in medical and other emergency situations
• Performs security and safety-related audits as required by JFKIAT
• Always provides outstanding customer and employee service and presents a neat and clean appearance
• Maintains confidentiality of proprietary information
• Performs other additional tasks that are deemed security related by JFKIAT or that are listed within the published post standards

Minimum Qualifications:
Education, Training, and Experience

• High School diploma is required
• Bachelor’s or Associate degree on safety, security, airport operations, or any other relevant field is preferred
• At least 2 years of experience in SOC, security, or safety operations

Special Requirements:

• Must be able to obtain and maintain federally mandated security clearances required to work at an airport
• Full-time, shift, rotating, and weekend work are required, as Terminal 4 is a 24-hour operation

Skills and Abilities:
Skills

• Active learning: Understand the implications of new information for both current and future problem-solving and decision-making
• Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and refrains from interrupting inappropriately
• Time management: Manage one’s own time or the time of others
• Coordination with others: Adjust actions in relation to others' actions
• Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one

Abilities

• Ability to perform daily SOC operations
• Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
• Speak: Communicate information and ideas in speaking so others will understand
• Comprehend written information: Read and understand information and ideas presented in writing.
• Write: Communicate information and ideas in writing so others will understand
• Recognize problems: Tell when something is wrong or is likely to go wrong
• Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
• Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns

Physical Conditions/Work Environment
The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position, an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve: pulling, pushing, standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and will be required to travel outside between buildings in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 50 pounds. The essential sensory and communicative activities include feeling, speaking, hearing, smelling, and vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.