COMMUNITY LIFE SUPERVISOR - SHELTER at Denver Rescue Mission – Denver, Colorado

Hiring Range: $25.12 - $27.00 hourly, based on qualifications and experience.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefit Guide

POSITION SUMMARY

The Community Life Supervisor is responsible for the oversight of day-to-day operation, safety, and guest services of the shelter environment. This role oversees facility safety and cleanliness, guest check-in processes, administrative support functions, and coordination of shelter activities and services. The Supervisor ensures a safe, orderly, and welcoming environment for guests, visitors, staff, and volunteers while supporting the Mission’s purpose of serving individuals experiencing homelessness.

This position combines operational oversight of shelter activities with front-line guest services responsibilities including intake support, communication, record management, and coordination with internal departments. The Supervisor works closely with leadership to ensure shelter operations run efficiently and guests are supported with dignity and respect.

RESPONSIBILITIES

General

• Responsible for the security and safety of the facility, guests, staff, and visitors during assigned shifts.
• Ensures the facility remains free from drugs, alcohol, weapons, or other hazards that jeopardize the Mission or its guests.
• Handles guest interactions professionally while maintaining a safe environment.
• Maintains working knowledge of the Safety Manual and Material Safety Data Sheet (MSDS).
• Responds to emergencies and contacts first responders when necessary.
• Maintains a visible presence throughout the facility during shifts.
• Greets guests, visitors, and donors and ensures all individuals are checked in appropriately.
• Helps maintain an environment where guests feel safe and are encouraged to pursue next steps toward stability.
• Ensures delivery of basic services according to established policies and schedules.
• Coordinates with other departments such as Kitchen, Maintenance, IT, and Operations to support daily operational needs.
• Ensures guests who have been “Asked to Leave” (ATL) are not permitted entry and are directed to the proper appeal process.
• Ensures the shelter facility is cleaned and maintained according to established standards.
• Maintains and tracks inventory supplies used in daily shelter operations.
• Ensures scheduled activities and services occur on time.
• Maintains operational knowledge of facility systems including fire alarms, utilities shut-offs and building systems.
• Inputs maintenance and IT requests when needed.
• Maintains confidentiality when handling guest or organizational information.
• Works with supervisors to ensure proper staffing coverage and scheduling needs.
• Performs additional duties as assigned by supervisors or leadership.

Shelter/HMIS Responsibilities

• Directs new guests through the intake process and facilitates smooth transitions into services.
• Answers and routes incoming calls while providing accurate information about services and referral agencies.
• Maintains accurate records in systems such as SCRIBE and Clarity.

Supervision of Staff

• Assists the Director and Associate Director with recruiting, interviewing, hiring; Supervises onboarding, training, resolving conflict, payroll, scheduling and time off to provide appropriate coverage, and quarterly reviews for staff on their Community Life Coordinator team.
• Supervises the operations of Community Life Coordinators to meet the need of the facility during their shift.

WORK CONDITIONS

• Occasional lifting up to 35 pounds, bending, and climbing stairs.
• Frequent interaction with individuals experiencing homelessness, addiction, mental illness, and other complex challenges.
• Possible exposure to communicable diseases.
• Work is performed in a high-traffic environment with frequent interruptions.

MINIMUM QUALIFICATIONS

• Bachelor’s of Arts or comparable degree in Business, Education, Hospitality, or related field.
• Relevant experience in social services, shelter operations, customer service, or a related field preferred.
• A combination of education and experience may be substituted.
• Previous successful people and process management experience preferred.
• Skills:
• Ability to obtain and maintain CPR certification within 90 days of hire (training provided).
• Proficiency with Microsoft Office and database systems.
• Strong communication skills, both written and verbal.
• Ability to remain calm and professional in stressful or high-pressure situations.
• Strong organizational and problem-solving skills.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality.
• Bilingual English/Spanish preferred.
• Active Driver’s License as a limited amount of work-related travel may be required.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.