Operations Supervisor - Distribution at Supply Chain – Memphis, Tennessee

Labor Management System Supervisor

Training Schedule: Thursday - Saturday 11:00AM to 9:00PM

This position operates within a 24-hour facility and requires a flexible schedule to support business needs. The LMS Supervisor should expect their schedule to vary, including potential changes in shifts, days worked, and hours. Flexibility and adaptability are essential to effectively support all shifts and meet operational demands.

Role Purpose

Coordinates and supervises the daily and weekly activities of the LMS record clerks in support of operational activities; provide leadership, motivation, training, and development of workforce for LMS principles and new initiatives; executes against customer/site LMS requirements; participates in continuous improvement activities as part of the site management team; ensures company policies are followed, and site develops positive work culture.

Key Accountabilities:

- Supervise daily production reporting - prepared by LMS Record Clerks and sent to internal stakeholders: reporting on operational efficiency and employee performance.

- Interpret results of process log analysis / root causes and provide solutions.

- Supervise database management.

- Monitor / implement training and guidance of operations team for all LM productivity requirements.

- Continuous improvement – identify process deviations / process improvement opportunities; process/BBS observations, root cause analysis, benchmarking.

- Supervise development and maintenance of training materials and guides for using the LM system.

- Performs additional duties as assigned.

- Provide support to operations team as required; partner with operations team to lead improvement initiatives.

- Collaborate with the regional sites to share in safety, labor sharing, and best practice initiatives.

- Participate in the completion of workshop action plans, projects, and best practice sharing/implementation.

- Effectively communicate to operations team leaders and associates regarding LMS information (current reporting/trends, training needs, continuous improvement initiatives).

Operations Supervisor - Distribution

The Operations Supervisor role has a national salary range of $62,500 - $70,000.

For roles in California the range is $70,304 - $82,000 and for roles in Washington the range is $80,169 - $82,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description:

• Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Required Education and Experience:

• Bachelor's degree or equivalent experience, preferred.
• 1+ years operations experience in a lead/supervisor/management role, preferred.
• 1+ years logistics industry experience, preferred.
• Staff management, workload planning, objective setting and organizational skills, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

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