Trainer, Moderation & Authenticity at Bazaarvoice – Bengaluru, Karnātaka

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

Its official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

The Moderation/Authenticity Trainer is a multi-skilled trainer and coach who provides knowledge support to the Moderation and the Authenticity teams.

• Develop and maintain subject matter expertise in Moderation and Authenticity.

• Manage and administer approved training materials to new hire classes in Moderation and Authenticity.

• Manage and administer refresher training and knowledge checks for tenured teammates.

• Work closely with local Moderation/Authenticity Managers to meet the training and knowledge needs of their teams.

• Manipulate all knowledge materials and disseminate in a manner most appropriate for the local India team, sensitive to learning style and pace.

• Provide cultural context and relevance training and coaching for non-native English speakers. Demonstrate experience with Cultural Sensitization training.

• Act as liaison between India teams and U.S. teams for training updates and development of new materials.

• Possess demonstrated skill with training and coaching large teams in a repetitive queue environment.

• Possess demonstrated skill using training and coaching software.

• Have strong experience with calibration sessions; able to lead meetings with U.S. and India stakeholders to ensure alignment.

• Possess ability to analyze date and error rates to determine knowledge gaps; identify whether performance gaps are due to training, process, or individual behavior.

• Develop "train-the-trainer" documentation so that top-performing agents are aided in the Mentor role, creating a scalable knowledge ecosystem.

• Hold a strong desire and demeanor to coach, collaborate and interact with others daily to help them succeed.

• Possess strong verbal and written professional communication skills, with the ability to provide and receive constructive feedback.

• Two to four years' experience in a trainer role required.

Why join Bazaarvoice?

Customer is key

We see our own success through our customers outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because its in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because were laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion whats best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the worlds smartest network of consumers, brands, and retailers.