Front Office Manager/Renaissance St. Louis Airport at StepStone Hospitality Inc. – St. Louis, Missouri

We are seeking a dynamic and service-driven Front Office Manager to lead the daily operations of the Front Desk, Guest Services, and related areas at our full-service Renaissance hotel. This role is responsible for delivering exceptional guest experiences, driving team performance, and ensuring operational excellence aligned with brand standards.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, values personalized service, and is passionate about creating memorable stays for guests.

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

· Maintains proper supervision over all aspects of front office operations up to but not limited to front desk, PBX, shuttle drivers, & security.

· Oversees all problem resolution matters in the absence of GM & Director of Rooms.

· Increase the level of guest satisfaction by delivering an exceptional product through employee development.

· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

· Ability to accurately use various office and accounting software.

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.

· Must have exceptional mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

· Additional language ability preferred.

Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

· Other duties may be assigned.