Practice Medical Receptionist - Eye Center at Cambridge Health Alliance – Somerville, Massachusetts

Practice Medical Receptionist - Eye Center (Job ID: 11365)Location: CHA Somerville Campus
Category: Clerical and Administrative Support
Department: CHA Eye Center Somerville Campus

Job Type: Full time
Union Name: SH Laborers 381
Length Of Shift(s) In Hours: 8
Schedule: 8:00am-4:30pm
Hours/Week: 40.00

The CHA Eye Center has 2 locations, Somerville & Malden. Our thriving practice helps patients with a wide range of eye conditions and includes a full optical shop for prescriptions and contact lens fittings. This gives patients everything they need in one location, from routine exams to advanced treatments. We see patients of all ages - from infants to older adults. Our specialty eye care services include: diabetic eye care, treatment of glaucoma, macular degeneration, and other eye diseases, cataract surgery, refractive surgery, LASIK and corneal transplants.

Summary:

Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and provides excellent customer service through clear communication. • Follows CHA appointment scheduling policies and protocols • Follows special scheduling guidelines such as scheduling for procedures • Schedules new and follow-up appointments for patients within an appropriate time frame. • Collects complete appointment information to identify patient and reason for appointment • Places reminder calls to patients as directed • Notifies patients of schedule/appointment changes in a timely manner. • Responds to patient appointments My chart messages. • Monitors EPIC staff message in-basket as well as CHA email. • Answers telephones promptly and courteously. • Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines.

Qualifications/Requirements:

High School Diploma Preferably one-year experience, preferably in a medical setting Skills: ● Excellent customer service skills and telephone etiquette ● Demonstrates effective communication skills ● Excellent organizational skills ● Ability to work independently or in teams ● Ability to multitask in a fast-paced environment ● Knowledge of Medical Terminology preferred ● EPIC experience preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.