Lead Front Desk Associate at OTO Development – South San Francisco, California

We are pleased to offer an exciting opportunity for a Lead Front Desk Associate.

Position Summary

The Lead Front Desk Agent is responsible for supporting front desk operations, training team members, and ensuring exceptional guest experience.

What will you be doing most days?

· Serve as the lead trainer for new front desk team members, including (but not limited to) training on property management systems, guest experience platforms, front desk procedures, inventory processes, and amenity standards

· Ensure front desk and retail/market areas are fully stocked and assist with inventory tracking to maintain appropriate supply levels

· Act as the primary point of contact for escalated guest concerns in the absence of management

· Maintain and update lobby communication boards and guest-facing materials as needed

· Ensure all shift checklists and operational tasks are completed accurately and on time

· Assist guests with check-in, check-out, and throughout their stay to ensure a seamless experience

· Operate the hotel's reservation and property management systems efficiently

· Handle all financial transactions, including cash and credit card processing, with accuracy and integrity

· Anticipate guest needs and deliver personalized service to enhance the overall guest experience

· Collaborate with team members to maintain a positive, service-focused environment

· Ensure accurate handling of reservations, billing, and payment processes

· Follow all hotel safety, security, and emergency procedures

· Complete all required documentation, reports, and logs in a timely manner

What are the requirements for this position?

· Minimum of 2 years of experience in a front desk, guest services, or similar role

· Strong passion for hospitality and guest service

· Ability to work effectively both independently and as part of a team

· Excellent verbal, written, and interpersonal communication skills

· Strong problem-solving skills with a proactive, solution-oriented mindset

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

National Base Salary Rate: $23.00 - $25.75/hour

*Rate depends upon state/market*

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Revised 4/2/26

Rate of pay for this position is at $24.00/hr.