Room Attendant at Sunset Marquis Hotel – West Hollywood, California

Job Summary

The PM Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Essential Duties and Responsibilities include the following, other duties may be assigned. Maintain complete knowledge at all times of:

• All hotel features/services, hours of operation.
• All hotel activities/events and details that pertain to them.
• All hotel and departmental policies and procedures.
• VIP guests, special guest needs, and Traces in assigned work areas.
• Maintain confidentiality of guest and hotel information.
• Interact with guests in a courteous, polite, and professional manner.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Attend to guest needs and requests in an attentive, friendly, courteous, and professional manner.
• Ensure proper cleaning and sanitation guidelines of all guest rooms and suites (bedroom, living area, kitchen, outdoor spaces, bathroom), while adhering to hotel and department policies and procedures.
• Perform late service requests, late departures, and turndown service to guest rooms as assigned.
• Separate, fold, inspect, and record linens in laundry (i.e. towels, cleaning cloths, etc.).
• Assist with checking and cleaning of public areas and employee areas.
• Maintain cleanliness and organization of the Housekeeping storage and laundry areas.
• Maintain cleanliness of the corridors around guest rooms.
• Replenish necessary items in guest rooms and report any supply shortages or discrepancies immediately.
• Ensure safety, security, and proper handling/usage of assigned master keys and communication devices.
• Ensure any lost and found items are properly reported, recorded, and submitted according to the hotel and departmental Lost and Found Policy.
• Ensure any vital information is passed on to the PM Supervisor(s), i.e. room damage, lost and found, routine maintenance, etc., reporting any technical issues and maintenance needs.
• Maintain efficient communication with relevant individuals and departments regarding room status changes and updates.
• Legibly write update status of guest rooms on rooms assignment sheet, as to department standards.
• Sign out nightly assigned cleaning supplies and return at shift end. Report any damages, malfunctions, or other discrepancies immediately.
• Use appropriate cleaning chemicals for designated surfaces, according to OSHA regulations and departmental requirements.
• Maintain the organization, safety, and cleanliness of assigned areas.
• Assist team members as needed- fill in position when necessary- call offs, high/low occupancy, events, etc.
• Must be able to cross-train in other Housekeeping and Laundry related areas.
• Work cohesively with co-workers, outlets, and departments while maintaining a positive “can do” attitude.
• Must be able to work under minimal supervision.
• Perform and complete additional duties assigned by management in a timely and efficient manner.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Displays a high level of professional integrity and ethical conduct.
• Displays professional appearance and presence, abiding by company standards.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Strives to continuously build knowledge and skills.
• Pays close attention to details.
• Identifies and resolves problems in a timely manner.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.
• Ability to be a clear thinker, analyze and resolve problems, while exercising good judgment.
• Demonstrates accuracy and thoroughness, while maintaining a sense of urgency.
• Is dependable and demonstrates an outstanding attendance record and is punctual.
• Constantly look for ways to improve and promote quality.
• Completes work in timely manner and meets specified deadlines.
• Observes and abides by all safety, sanitation, and security procedures.
• Uses equipment and materials properly.
• Follows instructions, responds to management direction.
• Ability to perform job functions with minimal supervision.

Supervisory Responsibilities

This job does not have any supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or 1 - 2 Room Attendant or Turndown experience; or equivalent combination of education and experience. Luxury hotel experience preferred. High volume, fast-paced work environment experience preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one or two-step instructions.

Ability to deal with standardized situations with only occasional or no variables.

Computer Skills

n/a

Certificates, Licenses, Registrations

n/a

Other Skills and Abilities

Intermediate English- verbal.

Proficient in Spanish- verbal (preferred).

Other Qualifications

Must be able to pass drug and background screening.

Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee will regularly stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and smell. The employee will occasionally climb or balance; stoop, kneel, crouch, or crawl. The employee will frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee ncounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee will occasionally be exposed to outdoor weather conditions. The noise level in the work environment is moderate.