Patient Access Representative (Full-Time) (25-382) at Artesia General Hospital – Artesia, New Mexico

Job Summary:

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.

ESSENTIAL FUNCTIONS:

· Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients, and required outpatients.

· Registers outpatients and prepares proper documentation for outpatient procedures where applicable.

· Processes inpatient admissions and prepares proper documentation for services where applicable.

· Accepts patient payments and records appropriately.

· Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.

· Advise patients regarding insurance coverage and estimate patient’s responsibility.

· Inform patients of available sources of assistance from outside public and private agencies or refer the patient to a financial counselor.

· Obtain verification of insurance coverage and benefits payable from insurance companies or other third-party payers.

ADDITIONAL RESPONSIBILITIES:

· Perform other functions as required.

KNOWLEDGE/SKILL/ABILITIES:

· Basic computer knowledge

· Basic medical terminology

· Good typing skills