Technology Specialist I at Fortune Bay Casino – Tower, Minnesota

Technology Specialist I

Job Description & Core Responsibilities

Department: Information Technology

Reports To: Director of Information Technology

FLSA Status: Exempt

Pay Grade: Grade 1

Starting wage: $42,611.20 - $60,000.00

Gaming Class: Compact/Gaming

Application Deadline: January 28th, 2026

Position Summary:

The Technology Specialist I will provide technical assistance, support, and training to the administrative and front-line staff of Fortune Bay Resort Casino. The Specialist will also provide support and assistance in the installation, maintenance, and troubleshooting of computer workstation hardware and software, information networks, and associated information systems and equipment.

Core Duties and Responsibilities:

The Technology Specialist I is responsible for the following duties:

• Respond to service calls; diagnose and corrects simple equipment, software, and operating system failures and malfunctions; refer repair and/or replacement of malfunctioning equipment and/or software to senior staff; contact vendors for equipment service.
• Operate system software and computer hardware including various computer programs and system equipment, such as computers, media drives, storage area networks, network devices, and printers.
• Install, set up, and maintain workstations.
• Performs maintenance on system equipment, such as inspecting and cleaning, computers, laptops, and printers.
• Make recommendations on software and hardware purchases based on assigned tasks.
• Perform security measures to back up data files on disk; restore files from backup devices when requested.
• Document all work done and maintain existing documentation.
• Monitor system communication equipment on networks to identify and resolve communication network failures.
• Assist with the inventory and delivery of hardware equipment.
• Install and configure software applications.
• Assist in networking such as running Cat6 cabling and RJ45 crimping.
• Gain a general understanding of software applications used by the business as part of the support role.
• Provide support for critical situations after normal business hours as part of an on-call rotation.
• Demonstrates punctual and reliable attendance in accordance with designated work schedule.
• Complies with applicable safety rules, laws and practices; uses proper safety equipment and procedures in all operations.
• Make calls to vendors to open support tickets and assist them as needed.
• Perform other duties as assigned.
  

Competencies:

• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.
• Demonstrates expertise in his/her field.
• Demonstrates competence in fulfilling the duties outlined in his/her job description.
• Demonstrates a willingness to learn and accept new challenges.
• Projects a professional image.
• Demonstrates a high level of integrity.
• Holds him/her staff accountable.
• Fosters a healthy work environment in his/her department.
• Demonstrates effective problem-solving skills.
• Effectively executes plans and follows through on commitments.
• Demonstrates self-awareness.
• Demonstrates emotional intelligence.

Qualifications – Education and Experience:

Minimum Qualifications:

It is recommended that the IT Specialist have a two-year technical degree related to Information Technology or have a minimum of two years’ experience in providing technical support and assistance in a similar capacity. In addition, the following knowledge, skill, and abilities are required:

• Basic knowledge of contemporary intelligent workstation software products and packages.
• Basic knowledge of computer network concepts, equipment, and facilities.
• Basic knowledge of techniques, procedures, and methods of installing, maintaining, and operating intelligent workstation hardware, software, and peripheral equipment.
• Basic knowledge of contemporary PC-based and server-based operating systems.
• Skill in analyzing and effectively resolving routine software, network, and equipment problems.
• Skill in reading, interpreting, and understanding hardware principles and operations, technical manuals, and software specifications.
• Skill in prioritizing and completing projects proficiently, accurately and on a timely basis with limited supervisory review.
• Skill in communicating clearly and effectively, both orally and in writing.
• Skill in understanding and effectively carrying out oral and written instructions.
• Ability to keep up to date on technological developments and trends.
• Ability to establish and maintain effective work relationships with co-workers, supervisory staff, customers, and other Bois Forte Development Corp staff.
• Ability to perform the physical requirements of the job.
• Ability to maintain confidentiality of information encountered on-the-job.
• Ability to work effectively on technical and inter-disciplinary project teams.

Preferred Qualifications:

• Experience in Tribal Gaming/casinos.

Work Environment:

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:
Driving, light lifting, and extensive computer use is required.
This position is classified as a safety-sensitive position.
The ability to tolerate various scents, noises, and bright lights is required.

Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Confidentiality:

Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to matters being deemed confidential, material or important.

Ethics Code:

I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.