Human Resources Generalist at Kustom US Inc – Longwood, Florida

At Kustom, we bring order to chaos after disaster strikes - restoring property, stability, and peace of mind for businesses and families across the country. Our HR team helps make that possible by keeping our people operations steady, compliant, and ready to support teams when the pace is fast and the stakes are high.

What You Do

You are the kind of HR partner people trust - steady, responsive, and able to handle the details without losing sight of what the business needs. Your support helps leaders and employees solve real problems the right way the first time, using a solution-oriented approach and consistent follow up. You show up with professionalism, stay calm when priorities shift, and handle sensitive information with discretion. You keep work moving by managing the HR inbox with urgency and sound judgment, triaging requests, and delegating appropriately so the right issues get to the right people. You are successful in this role by:

• Providing general HR support to leaders and employees across the United States and acting as a liaison to external partners
• Managing the HR inbox by triaging requests, responding with professionalism and urgency, and delegating or escalating appropriately so work keeps moving
• Facilitating onboarding from offer accepted through day one, coordinating pre-start steps, keeping managers and Talent Acquisition Manager informed, and helping ensure a smooth first-week experience
• Processing employee benefits enrollments and changes, administering 401(k) plan and annual reporting requirements, and ensuring accurate billing and documentation
• Partnering with the HR Leadership team to navigate employee relations concerns, conducting investigations with discretion and consistency, and maintaining accurate, audit-ready documentation in HRIS and employee files

What You Bring

You care about doing things right and treating people well, even when things are moving fast. You bring a steady, professional presence, and people trust you because you communicate clearly, protect confidentiality, and follow through. You take a solution-oriented approach, use sound judgment, and stay calm under pressure. You are coachable, adaptable, and comfortable working 100% onsite as part of a high-accountability team. You thrive in this role because you bring:

• Strong judgment and discretion with confidential information, including employee relations matters, investigations, and compensation-related details
• A customer service mindset, professional approach, and clear, confident communication with employees and leaders
• Practical problem-solving skills, strong attention to detail, and solid working knowledge of Microsoft Word, Excel, and Outlook
• The ability to stay organized, prioritize effectively, and adapt quickly as needs shift, plus working knowledge of employment and labor law basics
• A bachelor’s degree in human resources or a related field, plus 1 to 2 years of hands-on HR experience supporting benefits, workers’ compensation, employee relations, and HRIS work (ADP/UKG preferred), or a combination of equivalent education and experience
• SHRM-CP or PHR credential, or interest in earning one, preferred

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Subject to Federal, State, and Local laws, regulations, and/or ordinances, applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and/or responsibilities may change at any time with or without notice.