Receptionist DPNF at PIONEERS MEMORIAL HEALTHCARE DISTRICT – Brawley, California

POSITION DESCRIPTION:

Responsible for handling front office reception and administration duties, including greeting guests, and providing visitors with directions to their loved ones and friends. Answer phones professionally and courteously.

GENERAL DUTIES AND RESPONSIBILITIES:

• Answer phones professionally and within 3 rings. Follow HIPAA guidelines.
• Route calls to specific people efficiently and accurately
• Answer inquiries about the company accurately. Do not guess.
• Greet visitors warmly
• Provide only room numbers
• Ensure the reception area is tidy
• Coordinate mail flow in and out of the office efficiently and accurately.
• Hand out employment applications
• Give visitor badges (when available) and ensure they sign in
• Send emails and faxes. Always obtain confirmation on Faxes
• Collect and distribute parcels and other mail (when applicable)
• Perform clerical duties and filing (May at times include running Medi-Cal eligibilities)
• Take and relay messages accurately and promptly
• Make sure all copiers are filled throughout the day. If working the evening shift, also refill before leaving for the day
• Assist with ordering supplies (when applicable)
• Assist with mail/applying postage (when applicable)
• Receive payments, copy checks, and place them in the cashbox immediately.
• Assist with running copies from other departments (when applicable)
• Complete any tasks provided by department heads promptly and when requested.

CUSTOMER SERVICE:

• Telephone etiquette procedures will be provided.
• Other duties may be added accordingly

QUALIFICATIONS:

• High School diploma.
• Strong written and verbal skills in English are necessary for business.
• Administrative and organizational ability.
• Previous experience in a health care setting.
• Prior health record experience preferred.
• Basic computer experience preferred.