Residence Inn Waco - Front Desk Agent at Aimbridge Hospitality – Waco, Texas
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About This Position
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Youre the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
KEY SKILLS/RESPONSIBILITIES
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable.
- Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether its chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, youre already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Located within walking distance of Baylor University, McLane Stadium and Magnolia Market, our pet-friendly extended stay hotel is surrounded by shopping and dining options. Minutes from businesses such as L-3 Communications, SpaceX, and the Dwyer Group, our location caters to business and leisure travelers. While visiting it's easy for travelers to visit many area destinations including Spice Village, Richland Mall, Dr. Pepper Museum and more! Guests are sure to be impressed by our guest suites which are twice as large as traditional Waco hotel rooms, featuring full-size kitchens, separate living and sleeping areas, and free WiFi. Breakfast is on us each morning with our complimentary hot breakfast buffet, and guests can relax in our indoor pool, hot tub & 24-hour fitness center. Our location also boasts laundry facilities, and our free Residence Inn Mix, Monday-Wednesday evenings.
Application deadline for Colorado positions: