IT SUPPORT SPECIALIST III at HMH Lifestyles LP – Grapevine, Texas

A IT Support Specialist Level III has the level of experience gained from classroom, professional development, and on-the-job training commensurate with someone who has 5-7 years on the job. A Support Specialist at this level is expected to need little assistance when performing the following:

· Installs, modifies and makes repairs to personal computer hardware and software systems.

· Tracks and resolves computer related issues.

· Works with vendors to set up, disconnect and troubleshoot services.

· Meets with end users to establish a working relationship, and to gain trust and respect.

• Supports corporate and remote staff and all other internal customers on systems problem resolution and requests for assistance and support
• Prioritizes projects to best service the needs of customers
• Install new equipment when we open a field office and take it all down when it’s time to close one
• Upgrades workstation software and network hardware
• Works with all types of hardware such as Servers, PCs, phone system, cell phones, alarm systems, printers, faxes, copiers
• Works with phone, internet, security, and any other vendors to set up, maintain, and take down services for remote locations and our support center
• Maintains IT call log, project lists, inventories, and schedules
• Trains and or facilitates training on software as needed
• Updates personnel and informs them of changes in software and hardware
• Performs problem prevention and data analysis
• Assists users with their technology needs

COMPETENCIES

• Microsoft Office 365
• Windows 11
• Basic PC troubleshooting and issue resolution
• Can-do attitude; aptitude for learning, and initiative to self-start
• Adaptability
• Collaboration and Teamwork
• Good interpersonal communications
• A continuous learner who values Self Development
• Customer Service
• Embraces Differences
• Engaged/Accountable
• Problem Solving with Results-Driven Mindset
• Professional Integrity

REQUIRED QUALIFICATIONS

Education/ Experience:

Five or more years related experience and/or training; or Bachelor’s degree (B.A.) from a four-year college or university; or equivalent combination of education and experience.

Licenses, Certifications, Other Requirements:

Valid Texas Driver’s License, Personal Insurance Liability Policy with Limits of 100/100/100. Must pass yearly DMV background check and provide renewal auto insurance certificate.

1 of the following REQUIRED: A+, Network+, ACSP, or equivalent experience