IT Systems Manager at Mack Industries Group – Brunswick, Ohio

The IT Systems Manager works under limited supervision and is responsible for the ongoing support and resolution of technical issues and overall health and wellness of all IT systems.

Job Responsibilities

• Provides direct technical support to company staff on installations, usage, and maintenance of company IT solutions.
• Responsible for and provides leadership to IT operations.
• Responds to end user inquiries concerning system software and applications.
• Responsible for unsolved or complex networking design issues.
• Ensures safety and recovery of all corporate data.
• Follows end user issues through to completion to ensure resolution and end user satisfaction has been achieved.
• Assist in creating technical documents and training material.
• Provides work direction, problem resolution, and training to other technical resources both internal and external to the organization.
• Participates in off-site travel to plant locations and other required facilities.
• Lead in company work groups who plan direction of the Information Technology strategy, work processes and procedures
• Lead customer and company focus groups
• Additional responsibilities as required

Essential Functions/Job Skill Requirements

• Excellent verbal and communication skills
• Excellent analytical and troubleshooting skills
• Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations.
• Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
• Responsible; able to manage time effectively and work efficiently, both with or without direct supervision.
• Complete knowledge of company products, systems, applications and current operating systems.
• 8 + years related experience, with at least 5 years in understanding of networking systems and/or applications.
• Business Maturity
• Ability to understand the global corporate picture
• Focus toward and understanding of the end user needs
• Interpersonal Skills, specifically working with co-workers, end users, and management
• Dependability
• Accessibility

Experience and Abilities with the Following Technologies Required:

• Microsoft operation systems to include Windows Server 2016/2019 Standard and Datacenter, Workstations: Windows 10 to Windows 11 64bit.
• Microsoft Hyper-V Virtualization
• Microsoft Active Directory including Group Policy Management.
• Microsoft Internet Information Services
• Microsoft Distributed File System (DFS)
• Microsoft DNS and DHCP
• Wireless Networking with Centralized Management
• WatchGuard Firewalls Utilizing Branch Office VPN
• Nextiva VOIP SIP in the Cloud Phone System
• Microsoft Office 365
• GFI Cloud Faxing Portal
• Verizon/ AT&T Cell Phone Corporate Management
• ELD Fleet Management
• Crowdstrike Falcon EDR and Next Gen Antivirus Administration
• Synology NAS
• HP Layer 3 Switching Management
• Dell Servers and Workstation

Reports to: IT Director

Manages: Systems Admin(s) / Help Desk

Primary Location: Company headquarters are located in Brunswick, Ohio.

Equal Opportunity Employer
Mack Industries, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.