Manager of Digital Customer Success at Jobgether – United States
Jobgether
United States, United States
Posted on
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About This Position
Manager of Digital Customer Success
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Digital Customer Success in United States.
This role offers an exciting opportunity to lead a high-performing Customer Success team focused on digital-first engagement and scalable growth. The Manager of Digital Customer Success will oversee a geographically distributed team, driving retention, renewals, and adoption across a high-volume portfolio. You will develop strategies to optimize customer health, lifecycle automation, and self-serve experiences while collaborating with Revenue Operations, Finance, Marketing, and Customer Operations. The role requires data-driven decision-making, executive-level communication, and the ability to influence across cross-functional teams. You will have the opportunity to shape processes, build scalable systems, and mentor a team while contributing to predictable revenue outcomes and long-term customer satisfaction. This position is remote within the Eastern or Central U.S. time zones, supporting both domestic and international customers.
Accountabilities:- Lead and manage a team of five Customer Success Managers and Team Leads, fostering a culture of high performance and accountability.
- Own renewal forecasting, Net Revenue Retention (NRR), and expansion performance across the digital segment.
- Drive strategies to optimize retention, reduce at-risk accounts, and implement scalable renewal and activation processes.
- Monitor customer health, adoption, and engagement metrics, identifying opportunities for proactive intervention.
- Collaborate cross-functionally to align forecasting, automation, campaign strategy, and operational improvements.
- Support international territories while maintaining consistent execution and playbooks.
- Coach team members on onboarding, product launches, skill development, and performance metrics.
Requirements:
- 5+ years in Customer Success, Account Management, or Retention roles, with 2+ years in people management.
- Proven experience managing renewal forecasting, revenue targets, and lifecycle automation.
- Strong analytical skills and comfort with dashboards, metrics, and performance data.
- Experience in SaaS, EdTech, or managing scaled customer segments is preferred.
- Demonstrated success building and leading geographically distributed teams, including process definition, talent development, and accountability systems.
- Excellent cross-functional collaboration and executive communication skills.
- Ability to manage multiple priorities in a fast-paced, data-driven environment.
- Must be based in Eastern or Central U.S. time zones to align with team and customer schedules.
Benefits:
- Competitive salary with on-target earnings between $130,000$160,000 annually.
- Flexible paid time off and emphasis on work-life balance.
- Comprehensive medical, dental, vision, and orthodontic coverage.
- 401(k) match and equity participation.
- Home office setup stipend and monthly technology stipend.
- Professional development stipend and learning opportunities.
- Paid parental leave, volunteer days, and charitable donation matching.
- Remote work with global team collaboration and a supportive, inclusive culture.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location
United States, United States
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