Traveling Clinical Sleep Technician at Forward Labs – Detroit, Michigan

Forward Labs is seeking a dependable, clinically knowledgeable, and patient-focused DME Setup Technician / Support Specialist to support operations across our SE Michigan office locations.

This position is primarily responsible for patient equipment setup, education, and support, with a primary focus in Detroit, Auburn Hills, and Flint. As our program continues to expand, some travel to the Bay City and Mt. Pleasant areas may be required to support patient needs. Travel between designated service areas will be determined based on patient scheduling and operational needs. No overnight travel is expected.

The ideal candidate is energetic, organized, comfortable working independently, and committed to helping patients confidently and correctly use their prescribed sleep therapy equipment.

Candidates with respiratory therapy credentials or prior clinical experience are strongly preferred to enhance patient safety, education, and overall quality of care.

Minimum Requirements

• Associate degree from an AMA‑approved respiratory program preferred
• One (1) year of clinical experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Office
• Comfortable using computers and webcam‑based communication tools
• Strong customer service skills
• Daily/Weekly local travel as needed
• Support patient needs at our Flint, Auburn Hills, and Detroit, MI locations (Based on patient scheduling)
• Reliable transportation and consistent punctuality for scheduled appointments are required.

Preferred Requirements

• Valid and unrestricted Registered Sleep Polysomnographic Technologist (RSPGT) or Registered Polysomnographic Technologist (RPSGT) certification
• Experience with Sleep Apnea, DME, and CPAP
• Salesforce experience or familiarity

Duties and Responsibilities

• Explain treatment purposes, procedures, tests, and equipment to patients while providing necessary education.n
• Set up and adjust BiPAP and CPAP machines according to prescribed settings
• Properly fit new masks and educate patients on mask care
• Communicate patient feedback to the appropriate departments
• Multitask effectively while maintaining accuracy and strong attention to detail
• Represent Forward Labs in a marketing capacity when needed
• Communicate clearly in English, verbally and in writing
• Interpret various forms of communication (verbal, written, visual, non‑verbal)
• Maintain strict HIPAA compliance and confidentiality
• Work independently while also collaborating effectively with the team
• Monitor patient machine usage and report to insurance providers
• Build positive relationships with referral sources and support outreach efforts
• Serve as a clinical leader within the organization

Employment Is Contingent On

• Background check
• Drug screening
• Valid driver's license
• Healthcare Exclusion Verification

Schedule & Pay

• Competitive annual salary: $60,000–$70,000, depending on experience
• Monday–Friday, traditional daytime schedule (8:00 AM–5:00 PM)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

If you're looking to grow professionally and join a rapidly expanding organization, apply today!