Assistant Outlets Manager at SW Hotel Management – Los Angeles, California

• At least two years related work experience required. Must have experience directly supervising employees.
• High School Diploma required.
• Four year college degree preferred.

Licenses/Certifications:

• California Food Handler
• TiPs Alcohol Certification

Physical Demands

• Requires walking or standing to a significant degree.
• Ability to lift 50 lbs

Required Capabilities

• Prior management experience.
• Career-oriented.
• Good leadership qualities:
• motivation
• ability to function under pressure
• Able to be creative.
• Knowledge of standards.
• Food and Sales oriented.
• Team oriented.

Responsibilities may include any and all of the following:

• Maintaining a high quality hotel image through effective housekeeping and sanitation in the Food and Beverage operation.
• Maintain safety and health regulations.
• Maintaining a high level of professional appearance, demeanor, ethics and image of self and subordinates.
• Assessing and reviewing the job performance of subordinates and maintaining records of assigned associates according to policy. Document staff disciplinary actions and deal with conflict resolution.
• Conduct daily pre-shift meetings.
• Training and developing assigned personnel to meet departmental responsibilities.
• Increasing guest satisfaction ratings and lowering guest complaints by ensuring prompt, courteous and proper service and surveying guest comments and feedback to correct situations immediately.
• Maintain an active and visible presence on the floor during busy service times.
• Effectively communicate and disseminate information to employees.
• Have a complete understanding of the company’s handbook and adhere to its rules and regulations. Implementing and supporting hotel policies and procedures.
• Performing other duties as assigned.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Must work weekends, holidays and long hours associated with business operations. Attendance at all scheduled training sessions and meetings is required.

Reports to: Director of Outlets