Internship (May to Aug) – Operations and Technology at FamilyAid – BOSTON, Massachusetts

FamilyAid is a leading provider of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures.

We prevent family homelessness whenever possible, reduce harm if homelessness can't be avoided by housing families as quickly as possible, mitigate trauma, especially for children, and provide wraparound supports that foster long-term stability.

We provide children and parents with a path to self-sufficiency via two-generation educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes.

Our strategic vision and bold strategies to reduce two-generation homelessness successfully served 5,000 children and parents in Greater Boston last year.

Our supportive, collaborative, diverse workplace of more than 130 professionals is ideal for skilled, result-oriented professionals who are driven to help children and families thrive. FamilyAid has been recognized as a Massachusetts Top Workplace by The Boston Globe and by Charity Navigator as one of the nation's top organizations working to end homelessness.

Position Summary

This Intern will support FamilyAid’s Office Operations and Technology team, gaining hands-on experience in the day-to-day functions that keep a complex, multi-site nonprofit organization running smoothly. Reporting to the Manager of Technology and Office Operations, the intern will assist with a range of administrative, operational, and light technology tasks. This role is well-suited for students interested in nonprofit management, business operations, or technology in a human services context. The intern will develop professional skills in office management, organizational systems, and communication in a collaborative, mission-driven environment.

Duties and Responsibilities

• Administrative & Office Support: Assist with daily office setup, filing, supply management, and maintaining organized operational systems
• Reception Coverage: Provide front desk and reception coverage as needed, including during staff lunches and vacation days, ensuring a welcoming environment for visitors and staff
• Technology Support: Assist with technology and equipment inventories, light hardware setup, and other tasks as directed by the Manager of Technology and Office Operations
• Vendor & Meeting Coordination: Support scheduling, preparation for vendor meetings, and logistics for internal meetings on Tuesdays and Thursdays
• Light Facilities Tasks: Assist with general facility upkeep, including light cleaning and maintaining organized common areas
• Special Projects: Participate in operations or technology projects as needs arise, contributing to a well-functioning workplace
• Professional Development: Attend team meetings and engage in mentorship conversations with the supervisor to build professional skills and workplace readiness

• Currently enrolled in an undergraduate or graduate educational program
• Experience in Human Resources and/or data management preferred but not required
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Proficient written and verbal communication skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Professional, reliable, and able to maintain confidentiality when handling sensitive information
• Exhibits humility through the learning process and can accept feedback
• Flexibility and compassion are essential

Location and Work Conditions: This position is hybrid with a minimum of one day per week on-site required. FamilyAid’s headquarters are at 3815 Washington Street, Boston, MA 02130. Team meetings are held on Tuesdays and Thursdays.

Work Schedule: Hours per week are to be discussed and agreed upon with supervisor. Days and hours to be determined, with the flexibility to best meet client and program needs. Must be able to commit to a regular, consistent schedule.

FamilyAid is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.